Register
Recruit Create CV

Service Quality Analyst Jobs

M - Service Quality Manager
By Prudential Indonesia (PT Prudential Life Assurance) At Jakarta, Indonesia
Have working experiences in compliance/risk management/quality assurance/customer relationship and management in life insurance or other financial institution.
Establishing and/or review the policy/procedure on consumer protection to be aligned with the POJK 6
Monitoring and evaluating the on-going implementation of POJK 6.
Conducting regular meetings on consumer protection with related functions
Establishing service standard & monitoring of such standard in Agency & Frontliners.
Creating service marketing programs to create Promoters.
Service Analyst Jobs
By PT Prospect Motor At Cikarang Selatan, Indonesia
Required Skills: Microsoft Excel, Communication Skills, Presentation Skills
Develop and distribute KPI targets to Dealers
Monitor and analyze the achievement of Dealers (Service & Part)
Provide improvement recommendations fromthe analysis of target achievement
Directing Dealers to carry out strategies and programs according to ATPM directions
Ensure dealer standardization according to ATPM Standard
Tac – Ran Service Quality
By PT Smartfren Telecom Tbk At Kota Tangerang, Indonesia
1. Fault Management & Preventive Initiatives (L2 Support)
2. Network Change Management Support
5. Performance Management and Service Quality Improvement
• Capability/Knowledge/Hard Skill: Deep Knowledge on enB Troubleshooting, SW, HW, Parameters
• Formal Education : Minimum of Bachelor’s degree Telecommunications
• Previous Experience : 5+ years of experience in RAN Technical Support/equipment ZTE, Nokia, Huawei, Ericsson
Quality Service Analyst Jobs
By Sinbad At Jakarta Raya, Indonesia
Has an experience to deliver hard & soft skill training to Customer Service
Summarize and report key findings to manager on regular basis
Analyze CSAT for better customer experience
2 years of experience working in Quality Assurance Customer Service
Has an experience as Telesales quality control is a plus
Monitoring agent’s performance based on quality parameters
Quality Analyst Jobs
By LanceSoft, Inc. At Surabaya dan Sekitarnya, Indonesia

QAJuniorRequirement: 1.Bachelor’sdegreeinITorEquivalent 2.min3yearsofITSupportApplication/ITTesterApplication/ITMobileAppTester/TechnicalWriter 3.KnowledgeaboutRunningMobileApplicationandWebA ...

Service Quality Analyst Jobs
By Bank Jasa Jakarta At Jakarta Raya, Indonesia
You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment.
You have a strong thirst for knowledge and are driven to find solutions that don't exist yet.
Excellent interpersonal, communication, presentation skills and service oriented.
You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)
You are humble and prioritize the success of the team over your own with an eagerness to help those around you.
You don't shy away from challenges and have the ability to bounce back from setbacks.
Quality Analyst Jobs
By Gear Inc. At Surabaya, Indonesia
Review track and manage the implementation & efficiency of all quality monitoring procedures and systems.
Content moderation environment work experience is a plus but not required.
Attractive salary and benefits (Competitive Basic Salary)
Working closely with experienced foreign experts;
English working environment: Work closely with foreign colleagues and managers from global branches of Gear Inc;
Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance.
Analyst Service Account Jobs
By PT Trakindo Utama At Samarinda, Indonesia

Job Descriptions Location: Samarinda Status: Contract Requirement : Male

Sme Network Service Quality Improvement
By PT Smartfren Telecom Tbk At Kota Tangerang, Indonesia
Experience with Strong Knowledge in Core network, especially in Cloud / VNF, CS Core, IMS, IMT, Metaswitch
User / VIP Experience Improvement initiatives
E2E QoS Improvement, Service Quality Analytics
End to End troubleshooting / problem identification
TX/CORE Parameters standardization & optimization suggestion
Maintain stability Voice Core services
Corporate Quality & Service Manager
By Parador Hotels & Resorts At Kota Tangerang, Indonesia
Min. 2 Years Experience in the same position
Able to analyze quality service results and identify gaps
Recommend process improvements to enhance service quality standards on all Hotel Unit Under Parador Hotels & Resorts
Conceptualize to improve productivity and production line performance while maintaining quality accuracy
Discuss with stakeholders to monitor the process and recommend progress intensification
Good Grooming & Fast Paced