Quality Analyst Jobs

Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.

For more information, please visit our websites: https://www.gearinc.com/ and https://puremoderation.com/

Responsibilities

• Review track and manage the implementation & efficiency of all quality monitoring procedures and systems.
• Maintain good communication with development teams to improve business processes.
• Evaluate and audit team quality included in external and internal reports.
• Develop, recommend and monitor corrective and preventive actions.
• Conduct reviews of individual and team capability to ensure quality performance meets targets.
• Identify and implement the best methodology that is appropriate and applicable to improve quality.
• Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance.
• Review client claims and non-compliance issues.
• Maintain standards and performance quality for all services provided.
• Check and validate any findings and implement appropriate corrective action.
• Conduct data analysis to identify areas for improvements.

Qualifications

• Excel (or any similar spreadsheet program).
• Willing to work on public holidays and shifting schedules including night shifts when needed.
• Content moderation environment work experience is a plus but not required.
• Word (or any similar word processing program).
• Bachelor's Degree or at least Diploma 3 Certificate.
• Preferably Indonesian.
• Proficiency in the following concepts: Root Cause Analysis Tools (5 Whys, Scatterplot, Fishbone, FMEA), AID Coaching Methodology, SBIRA Coaching Methodology.
• Above average competencies in the use of the following applications or their equivalents:
• PowerPoint (or the equivalent).
• Willing to work on-site in Surabaya, Indonesia.
• English Proficiency Score (CERF) of C1 or better.

Benefit

• Allowance, 13th-month Salary, and annual salary review;
• Paid leave (12 days/year).
• Premium Healthcare and Mental Health Care service;
• Monthly fantastic internal events;
• Attractive salary and benefits (Competitive Basic Salary)

Working Environment

• No dress code, Free drinks (coffee, tea, etc.)
• English working environment: Work closely with foreign colleagues and managers from global branches of Gear Inc;
• Flexible working hours, we work 40 hours per week (Monday-Sunday, shifting schedule);
• Working closely with experienced foreign experts;
• Training and career development opportunities;
• International, fun, and professional working environment:
• Sport activities and game room for everyone. We love board games, video games, PS, ping pong, football tables.

Working Hours: 8 hours per day, shifting schedule.

Working Location: 31, Jalan Mayjen Hr Muhammad, Surabaya 60189, Indonesia.