Technical Analyst Remote - Az

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. BCBSAZ offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

• Develops technical documentation, designs, analyzes, tests, provides end user support and training for new applications and data structures; and provides post-implementation review for systems and reporting to support customers and management.

Required Qualifications
Required Work Experience

• 2 years of experience in data analysis, data management and integration, extracting and analysis reporting. (Lev 2-4)
• 1 year of college-level coursework in system requirements design and interpretation and/or support of production systems (Lev 1)
• 3 years of experience in computer technology and/or information systems (Lev 2 – 4)

Required Education

• High-School Diploma or GED in general field of study (All Levels)

Preferred Qualifications
Preferred Work Experience

• 2 years of experience in computer technology and/or information systems (Level 1 -2)
• 5 years of experience in data analysis, management, integration and reporting (Levels 3 – 4)
• 2 years of experience working in healthcare-related systems as a business / systems analyst or programmer (All Lev)
• 3 years of experience working in corporate enterprise-level systems as a business or systems analyst or programmer (Levels 3 - 4)

Preferred Education

• Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (All Levels)

Essential Job Functions And Responsibilities
Level 1 – Entry-level role; Performs job functions under close supervision or peer review
PRODUCTION SUPPORT

• Research, analyze, track and resolve basic production problems.
• Write SQL queries needed for production support.
• Develop business objectives, processing requirements, and technical specifications.
• Responsible for production cycles, solving production incidents and notification of problems.
• Analyze files and map data from one system to another.
• Track and resolve basic or routine processing problems, coordinating with all areas.

QUALITY ASSURANCE

• Develop basic test data.
• Monitor and track traceability of business requirements to text execution.
• Develop and maintain SQL queries to test results and to create mock up data for testing and reporting.
• Process test files and analyze test results.
• Perform execution of test cases/scripts; document results, log defects, and regression testing of defects.
• Participate in defect review meetings to explain and/or demonstrate defects.
• Perform test execution and defect reporting utilizing testing tools.
• Assist with root cause analysis and triage of key/critical defects for quick turn-around.

Technical Analysis

• Translate business needs into technical solutions with knowledge of programming languages (SQL, C# or VB.net, ETL, SOA, and OLAP).
• Synthesize complex or diverse information, collect and research data, use intuition and experience to complement data, work flows and procedures.
• Write or modify procedures for internal use, operational procedures, and computer operations, as applicable.
• Learn business and systems data and process flows; and how they affects surrounding systems and operational areas.
• Research and analyze application procedural problems and provide recommendations for improvements and changes.
• Review computer system capabilities, workflow and scheduling limitations to determine if requested application or application change is possible within the existing system.
• Develop functional & technical specifications, logic flows and other documentation as applicable.
• Participate in maintaining operational and disaster-recovery procedures.

PROJECT MANAGEMENT

• Monitor and create priority list(s) that are agreed to by user management.
• Participate on small to large scoped projects.
• Create and deliver presentations.
• Use sound project management methodology and demonstrate solid time management skills.

Level 2 - Performs job functions with general supervision and peer review

• Build, support, and maintain moderately complex processes, programs, and data.
• Participate or lead medium to large scoped projects.
• Research, analyze, track and resolve moderately complex production problems.
• Develop project plans, time estimates and project schedules based on prioritization and business requirements.
• Create moderately complex ad-hoc reports for internal usage and external usage.
• Research and become proficient in one or more applications or data marts.
• Work with IT Infrastructure team to develop and implement effective production monitoring.
• Ensure the department leverages internal tools and applications effectively.

Level 3 - Performs job functions with moderate supervision

• Develop programs, time estimates and project schedules based on prioritization and business requirements
• Ensure the department leverages internal tools and applications effectively
• Research, analyze, track and resolve high complex production problems
• Build, support, and maintain moderately complex processes, programs, and data
• Create complex ad-hoc reports for internal usage and external usage
• Participate or lead Large scoped projects
• Work with IT Infrastructure team to develop and implement effective production monitoring.

Level 4 - Performs job functions with minimal supervision

• Build, support, and maintain complex processes, programs, and data.
• BI Production Reporting
• Research, analyze, track and resolve complex production problems.
• Create complex ad-hoc reports for internal usage and external usage.
• Training
• Facilitate and/or create new procedures and processes that support advancing technologies or capabilities.
• Application Architecture
• Provide peer-level review and mentoring to levels 1 – 3.
• Act as a subject matter expert in two or more of areas as assigned:
• Evaluate high-level project information and assess project components to forecast work effort required.
• Participate and/or lead complex technical projects.
• Application Architecture and Support

Lead - Performs job functions in a lead capacity

• Act as primary operational contact for internal and external customers when needed or in the absence of manager.
• Assist the manager in the day-to-day operations of the department.
• Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams.
• Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance.
• Ensure Service Level Agreements between department and operational or technical areas are met.

ALL LEVELS

• Participate in corporate quality and data governance programs.
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Participate in on-call rotation.
• Perform all other duties as assigned.
• Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
• Maintain current on new developments in technology-related industries.
• Participate in on-call rotation.

Required Competencies
Required Job Skills (Applies to All Levels)

• Intermediate proficiency in spreadsheet, database, flow charting, and word processing software.
• Intermediate knowledge of computer operating systems.
• Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones.
• Intermediate knowledge of Microsoft Applications and Suites, Windows Server, and Microsoft SQL databases.
• Intermediate PC proficiency.
• Intermediate knowledge of data mapping techniques and data analysis software.

Required Professional Competencies (Applies to All Levels)

• Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data.
• Experience working with and managing third parties.
• Strong analytical skills to support independent and effective decisions.
• Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
• Maintain confidentiality and privacy.
• Perserverance in the face of resistance or setbacks.
• Effective interpersonal skills and ability to maintain positive working relationship with others.
• Demonstrate the ability to stay current on global threats and vulnerabilities.
• Understanding of data governance best practices and data quality improvement principles.
• Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Systems research and analysis. Ability to write and present business intelligence documentation.
• Knowledge of business requirements development and user acceptance testing.

Required Leadership Experience And Competencies

• Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. (Applies to Levels 2 - 4)
• Build synergy with a diverse team in an ever changing environment. (Applies to Levels 3 - 4)

Preferred Competencies
Preferred Job Skills (Applies to All Levels)

• Advanced knowledge of decision support systems
• Knowledge of HIPAA regulations
• Advanced knowledge of computer operating systems
• Advanced knowledge of decision support systems
• Advanced knowledge of Business Objects
• Advanced knowledge of programming, database systems, and data management.
• Advanced proficiency in spreadsheet, SQL queries, database, flow charting, and word processing software
• Advanced knowledge of data mapping techniques

Preferred Professional Competencies (Applies To All Levels)

• Advanced systems research and analysis expertise
• Impeccable project management skills
• Solid technical ability and problem solving skills
• Strong technical documentation skills and a strong ability to translate technical concepts so that they are easily understood by laypersons
• Knowledge of internal departments and operations

Preferred Leadership Experience And Competencies (Applies To Levels 3-4)

• Ability to build lesson plans and deliver lessons to junior team members
• Ability to provide mentoring and peer review to junior team members

Our Commitment
BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.