Salesforce Product Owner - Remote - Az

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. BCBSAZ offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
This remote work opportunity requires residency, and work to be performed, within the State of Arizona
The CRM Product Owner will be responsible for providing vision and direction to the agile development team through the collection, evaluation, analysis, and prioritization of business needs. In this role the CRM Product Owner will work with key business and IT partners to develop and oversee strategic plans for product design and development of CRM solutions. An ideal candidate will have a customer first mindset with an ability to balance needs spanning sales, customer service, marketing, and operations.
ESSENTIAL Job Functions AND RESPONSIBILITIES
Level 1 – Performs job functions under general supervision or peer review

• Translate emerging customer needs and technologies into actionable business terms and associated plans.
• Owns the continual acceptance criteria for business value story user stories
• Recognized voice of the business to the team.
• Create and deliver presentations.
• Creation and review of test cases against user stories acceptance criteria.
• Lead, collaborate with, and motivate a cross-functional team to ensure goals and objectives are accomplished in alignment with product roadmap and funding parameters.
• Accessible for the team to answer questions, and during Sprint planning sessions, and Daily Scrum.
• Accountable for the product backlog and prioritization of user stories with team members.
• Actively participates in Product Backlog grooming sessions, retrospectives, and project team’s release planning sessions.
• Ensures traceability between requirements to features to user stories
• Develop test plans, perform testing and post-production validation.
• Partners with Scrum Master in supporting Scrum Framework.
• Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager.
• Offers guidance to the team during design, development, and testing phases and holds accountability for the overall solution.
• Develop a deep understanding of the customer and product needs.

Level 2 - Performs job functions with moderate supervision and peer review (in addition to level 1 activities)

• Interfaces with internal/external customers and can clearly communicate complex technical topics to a non-technical audience.
• Provide peer-level review and mentoring to level 1
• Provide peer-level review and mentoring to level 1Facilitate and/or create new procedures and processes that support advancing technologies or capabilities
• Ensure Service Level Agreements between department and operational or technical areas are met
• Evaluate high-level project information and assess product components to forecast work effort required.
• Facilitate and/or create new procedures and processes that support advancing technologies or capabilities.

Level 3 - Performs job functions with minimal supervision

• Supports manager in the oversight of business activities related to the planning, oversight, and management of the CRM application.
• Provide leadership and mentorship to other product owners in the areas of external research and benchmarking, business analysis, and implementation of electronic solutions to our customers.
• Coach and help develop other product owners; Facilitate problem solving and collaboration.
• Provide input for other product owner performance reviews.
• Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance.
• Assist management in project support and product resource planning.
• Assure that proper change management protocols are followed to maximize benefit and alleviate unnecessary disruption in the organization and our customers.
• Assist manager in the day-to-day operations of the department.
• Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams.

ALL LEVELS

• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
• Participate in corporate quality and data governance programs.
• Perform all other duties as assigned.
• Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
• Maintain up-to-date knowledge of developments in technology-related industries.

competencies
Required Competencies
Required Job Skills (Applies to All Levels)

• Intermediate understanding of IT technologies
• Strong understanding of product management and agile best practices and quality improvement principles.
• Intermediate PC proficiency
• Demonstrates an advanced knowledge of and experience with the development of business requirements, user acceptance testing and their supporting toolsets.
• Intermediate knowledge of Microsoft Applications and Suites, Windows Server, and networking applications
• Intermediate proficiency in spreadsheet, database, product management, and word processing software

Required Professional Competencies (Applies to All Levels)

• Prioritize tasks and work with multiple priorities, sometimes under limited time constraints. Perseverance in the face of resistance or setbacks.
• Creative judgment and ability to think strategically. Conceptual and tactical planning skills.
• Extensive experience and judgment necessary to plan and accomplish goals.
• Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Knowledge of business requirements development and user acceptance testing.
• Analytical knowledge to generate reports based on available data and make decisions based on reported data
• Analytical skills to support independent and effective decisions
• Ability to maintain confidentiality and privacy
• Use analytics, research, and usability testing to improve user experience and support business goals.
• Perserverance in the face of resistance or setbacks.
• Effective interpersonal skills and ability to maintain positive working relationship with others.
• Systems research and analysis. Ability to write and present business documentation.
• The ability to communicate at all levels, the role will require the Product Owner to be able to communicate effectively with their team, a peer network of stakeholders, senior executives, technical resources as well as staff in other countries.

Required Leadership Experience And Competencies (Applies To All Levels)

• Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.
• Build synergy with a diverse team in an ever changing environment.

Preferred Competencies
Preferred Job Skills (Applies to All Levels)

• Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones
• Advanced proficiency in spreadsheet, database and word processing software
• Advanced PC proficiency

Preferred Professional Competencies (Applies To All Levels)

• Advanced knowledge and experience of user story development and user acceptance testing.
• Strong technical documentation skills and a strong ability to translate technical concepts so that they are easily understood by laymen.
• Impeccable product leadership skills
• Knowledge of internal departments and operations
• Advanced systems research and analysis expertise
• Work with ambiguous and conflicting information while keeping focused on the end goal
• Solid technical ability and problem solving skills

Preferred Leadership Experience And Competencies (Applies To Level 2)

• Ability to provide mentoring to team members and peers
• Ability to build lesson plans and deliver to team members

Our Commitment
BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.