Network Service Quality Jobs

Have working experiences in compliance/risk management/quality assurance/customer relationship and management in life insurance or other financial institution.

Establishing and/or review the policy/procedure on consumer protection to be aligned with the POJK 6

Monitoring and evaluating the on-going implementation of POJK 6.

Conducting regular meetings on consumer protection with related functions

Establishing service standard & monitoring of such standard in Agency & Frontliners.

Creating service marketing programs to create Promoters.

1. Fault Management & Preventive Initiatives (L2 Support)

2. Network Change Management Support

5. Performance Management and Service Quality Improvement

• Capability/Knowledge/Hard Skill: Deep Knowledge on enB Troubleshooting, SW, HW, Parameters

• Formal Education : Minimum of Bachelor’s degree Telecommunications

• Previous Experience : 5+ years of experience in RAN Technical Support/equipment ZTE, Nokia, Huawei, Ericsson

6+ years of experience focused on network support, configuration, and implementation

6+ years of experience in core switching, routing, MPLS, and firewalls

Networking and security architecture and engineering support experience across local, regional, and global domains

Application Centric Infrastructure (ACI) deployment and data center experience

Experience with design and implementing Software Defined Network (SDN) and large complex networks

Experience with protocols and technologies such as, BDP, OSPF, MP-FBP EVPN, VXLAN, or VPC

Has an experience to deliver hard & soft skill training to Customer Service

Summarize and report key findings to manager on regular basis

Analyze CSAT for better customer experience

2 years of experience working in Quality Assurance Customer Service

Has an experience as Telesales quality control is a plus

Monitoring agent’s performance based on quality parameters

6+ years of experience focused on network support, configuration, and implementation

6+ years of experience in core switching, routing, MPLS, and firewalls

Networking and security architecture and engineering support experience across local, regional, and global domains

Application Centric Infrastructure (ACI) deployment and data center experience

Experience with design and implementing Software Defined Network (SDN) and large complex networks

Experience with protocols and technologies such as, BDP, OSPF, MP-FBP EVPN, VXLAN, or VPC

Strong communication, could elaborate on user requirements, and have project team member skill

2+ years of professional experience in Network products (Cisco, HPE, Ruckus)

Vendor certification is a plus (CCNA or CCNP is preferable)

Good analytical and strategic thinking skills

Knowledge of best practices of IT network and security

Responsible for integration, monitoring, maintenance, and troubleshooting of networkdevice

You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment.

You have a strong thirst for knowledge and are driven to find solutions that don't exist yet.

Excellent interpersonal, communication, presentation skills and service oriented.

You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)

You are humble and prioritize the success of the team over your own with an eagerness to help those around you.

You don't shy away from challenges and have the ability to bounce back from setbacks.

Manage & develop service network expansion for both of DSC & ASC

At least 5 years experiences in service area of electronics company

Excellent communication skills, both verbal and written

Flexible and open to changes and able to manage multiple tasks in restricted timeframes

Setting customer service goals for team members and helping them reach those goals

Monitoring service quality by conducting sample checks on calls and emails.

Experience with Strong Knowledge in Core network, especially in Cloud / VNF, CS Core, IMS, IMT, Metaswitch

User / VIP Experience Improvement initiatives

E2E QoS Improvement, Service Quality Analytics

End to End troubleshooting / problem identification

TX/CORE Parameters standardization & optimization suggestion

Maintain stability Voice Core services

Min. 2 Years Experience in the same position

Able to analyze quality service results and identify gaps

Recommend process improvements to enhance service quality standards on all Hotel Unit Under Parador Hotels & Resorts

Conceptualize to improve productivity and production line performance while maintaining quality accuracy

Discuss with stakeholders to monitor the process and recommend progress intensification

Good Grooming & Fast Paced

No prior banking experience is required - full training will be provided

Join our Talent Community for vacancies across the Southern Highlands, Illawarra area.

Great opportunity to kick-start your career with an industry leader!

Build a personal connection with customers through meaningful conversations

Work with customers to help them use our in-branch technology and digital banking options

Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied