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Knowledge Management System (Kms) Supervisor

Company

Shopee
Address Jakarta Raya, Indonesia
Employment type FULL_TIME
Salary
Category Teknologi, Informasi, dan Internet
Expires 2023-10-12
Posted at 7 months ago
Job Description


  • Working closely with WFM & C-Ops team to capture all possibility bugs, maintenance happen
  • Manage release all of bugs and announcement information to the users
  • Serve as a customer agency advocate and first response when bugs happen


Requirements


  • Proficient in Excel and Formula
  • Good in English (Verbal & Written)
  • Bachelor Degree from a reputable university
  • Good in Communication
  • Decent logic and very good in data
  • At least 2 years experience as Project Management or Customer Service Team Lead
  • Good structure in presenting
  • Ability to lead and manage multiple projects simultaneously, with proven capacity for creative problem solving and commitment to meeting deadlines
  • Attention to detail