Knowledge Specialist Jobs

About Inevent
InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.
Who We Are
InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.
InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication.
KNOWLEDGE SPECIALIST
The Knowledge team in the Customer Success department is looking for a new member to focus on text creation and other demands involving English mastery in relation to the InEvent intellectual property. You will have the autonomy and responsibility to:

• Accompany and follow the priorities settled by the Team Leader;
• Communicate clearly with other departments such as Product or Customer Success to ensure your content's precision;
• Author and edit articles in English;
• Organize your routine in order to achieve the expected deadlines of your tasks;
• Work simultaneously with Help Docs, Trello and Slack;
• Create content related to the InEvent imagery for specific articles (GIFs, images, etc);
• Contribute to the team's value and growth.
• Continuously improve your knowledge on the platform;

Requirements

• Availability to work with different time zones.
• Experience in a tech startup is a differential;
• Two or more years of experience as an effective technical writer;
• Proven track of generating and maintaining relationships with customers;
• Superb written communication skills, with a keen eye for detail;
• Detail focus, proactivity, time management, and organizational skills;
• Experience in working with engineers to improve user experience, refine content, and create visuals and diagrams for technical support content;
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedure manuals for various audiences;
• Proficient in English;

PERKS

• Birthday Gift and Work Anniversary Gifts.
• Paid Time Off (PTO);
• Monthly Lunch days and activities;
• Global Health Insurance;
• Annual Summits;

CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.
If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android), and come work with us!