Junior Learning Operations Specialist

Kuncie is the best professional & entrepreneurial learning platform that helps people learn new skills, and access trusted advice on their path to success.

Our Vision

• We connect aspiring entrepreneurs & practical learners to local mentors with local know-how to help turn their business goals into a reality.
• We empower industry leaders to become world-class mentors to upskill and educate the next generation of Indonesian self-starters, providing them with the best platform for them to share their knowledge, build their community and extend their network

Our Mission

We are on a mission to unlock people's maximum potential, empowering people to prosper doing what they love.

Company Values

We are on a mission to democratize learning and unlock people’s potential by empowering them to prosper doing what they love.Our core values are what make us stand out, we highly believe in our three guiding principles:

• Deliver Excellence to Customers - Prioritize the needs and satisfaction of learners, mentors, and employees, also strive to provide excellent support and service in all interactions.
• Work Together, Unlock Together - Recognize the importance of collaboration and teamwork in achieving the mission of providing high-quality education.
• Make Things Happen, Make It Better - Embrace change and actively seek opportunities to make our platform and services better.

Notable Achievements

• Kuncie has been awarded “Best Personal Growth App” in Google Play Awards 2021 and rated as the top Education Category in Google Play.
• We have launched an exclusive Mini MBA Program for Executives in conjunction with SBM ITB

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Junior Learning Operations Specialist

Employment status: Freelance

Duration: 1 year

About the role

We are seeking an exceptional Junior Learning Operations Specialist for our scholarship project & education programs. This role will improve alignment, communication and maximize our internal functions by running processes that meet our business needs. The main challenge of this role will be continuously iterating the operation standards as we scale. At its core, learning ops is the intersection of business, product, finance & operations.

About the team

Our mission is to deliver the right value for our customers through our services & product. To do that, operational excellence is our priority. For this role, you’ll be working within the learning ops team and you will report directly to the Scholarship Business Owner & Product Marketing Manager

Responsibilities:

• Running all activities according to the scholarship project plan
• Generate comprehensive progress reports for internal stakeholders, providing insights into participant performance and program effectiveness.
• Track participant performance, engagement, and financial disbursement in each scholarship process.
• Act as the main point of contact for participants, addressing their queries and concerns in a timely manner.
• Collaborate with internal stakeholders (business, product, finance, education) ensuring effective communication and collaboration.
• Follow up and remind participants about upcoming classes, resources, tests, and deadlines.
• Assist in the continuous improvement of the scholarship programs based on feedback and performance data

What you will need...

• Experience with project management software
• Good knowledge of operations management & finance
• Ability to adapt quickly to a new and fast-paced environment
• Excellent communication skills, both written and verbal
• BSc in Business Administration, Information System, or relevant field
• Excellent problem-solving and organizational skills in order to prioritize, monitor, and complete multiple tasks simultaneously
• 2-3 years of experience in business operations, process improvement, or project management
• Excellent organizational and multitasking abilities
• Proficient in data analysis and report generation

Bonus Point if…

• Actively share knowledge & mentoring on any platform
• Experience studying abroad or working with study abroad programs
• Passionate in education space