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It Voice Support (Global)

Company

Kamoro Maxima Integra
Address Jakarta Raya, Indonesia
Employment type FULL_TIME
Salary
Expires 2023-08-05
Posted at 10 months ago
Job Description

As Voice Global Support, you will be responsible to:

  • Work as part of voice global team including system maintenance, upgrade, or new initiative which be lead from global team
  • Provide initial troubleshooting for issues before escalation to next level support
  • Monitoring system healthy, take action and/or report to mitigate the issue
  • Provide 24x7x365 support (Weekend and holiday On Call)
  • Provide weekly report on tickets and issues by end of the week
  • Verify with user to make sure request or issue completed and meet requirement
  • Work with other IS team (security, network, etc) and vendor to open case and escalate as part of troubleshooting
  • Support agents in Indonesia to have US number on softphone, to allow communication with vendor when issues occurred in the phone system


Requirements:

  • Understand concept of Cisco CUBE and SBC. Experience in Audiocodes SBC is advantage
  • Experience with ITSM tool like ServiceNow is advantage
  • Have good knowledge and minimum 2 years’ experience with Cisco voice system (CUCM, SME, CUC, UCCX, expressway, Webex, etc.)
  • Good knowledge of VoIP system in general
  • Minimum a Bachelor Degree in relevant major
  • Must be proficient in English communication
  • Good understanding of IP network technology (TCP/IP, DHCP, DNS, 802.1x, QoS, etc.)
  • Good knowledge of SIP Protocol