It Support L1 Jobs

We are looking for a IT Support L1 to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot basic software and hardware problems and escalate unresolved issues to appropriate internal teams.

:

• Identify and diagnose technical issues, and provide step-by-step guidance or solutions to resolve problems
• Troubleshoots and resolves general system hardware, software, and network failures and conflicts
• Walk customers through installing our product and computer peripherals.
• Identify trends in customer issues and provide feedback to the appropriate teams to help improve products or services
• Performs routine technological systems support, maintenance, and testing for proper upkeep of systems

Qualifications:

• 2+ years’ work experience related to the job specification with proven track record
• Proven experience in a technical support role, preferably in a software or technology-driven environment
• Knowing about payment process and understand System Development Life Cycle
• Passion to engage in solving customer issues and helping them succeed
• Excellent problem-solving skills and documentation skills.
• Willing to be placed at end user (onsite)
• Customer-oriented mindset with the ability to remain calm and patient while resolving customer issues.