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It Technical Support Officer

Company

KitaLulus
Address Kota Bekasi, Indonesia
Employment type FULL_TIME
Salary
Expires 2023-06-21
Posted at 11 months ago
Job Description

About our Client:

An outsourcing company that was established on August 1, 2007 has collaborated with over 100 clients spread across more than 50 cities throughout Indonesia.


:

  • Acting as the 1st level of support for IT services used by users.
  • Capable of working with quick and accurate analysis when users complain about the use of computer devices, printers, etc.
  • Coordinating with relevant teams for issues that arise in specific applications and following up on network-related matters.
  • Understanding and proficiency in the fundamentals of MS Windows and Linux operating systems.
  • Documenting technical support requests, causes, and solutions in reports.
  • Checking and ensuring that computers (PC/laptop), including their operating systems and installed applications, are functional and usable.


Qualifications:

  • Minimum education of D3 in IT or computer science.
  • At least 2 years of experience in IT in the manufacturing industry.
  • Possesses troubleshooting skills and basic network knowledge (LAN and internet), capable of OS installation and troubleshooting.