Head Of Quality Jobs

Integrity Indonesia is a foreign investment company that has operated for 21 years in Indonesia. Our business is to provide services related to the prevention, detection and investigation of fraud.
Our services include employment background screening, business investigation, compliance, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation and market surveys.
For more information, please see our website: www.integrity-asia.com
As a rapidly expanding company with a robust and diverse portfolio of services, PT Integrity Indonesia is in search of self-motivated and results-oriented individuals with high integrity and strong qualifications, people who enjoy the challenge to grow and succeed.
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We are now searching for a Head of Quality, an experienced professional to lead our Quality department to the next level across the Asia region.
Mission:
The Head of Quality is responsible for setting a quality management program for ensuring quality, efficiency, accuracy, reliability and compliance of the company’s activities and outputs. The Head of Quality will set up parameters and measurement tools, and will analyze the processes of implementation. The Head of Quality will propose performance targets to MD as well as providing process and analytical support for improvements and the development of effective corrective actions.
This function will provide leadership, management and control over the Quality Management Systems (QMS), the Anti-Bribery Management System (ABMS) and the Information Security Management System (ISMS); support each department to ensure that appropriate systems and implementation are in place that it achieve its objectives relating to Quality performance; ensure compliance with the company's standards by developing and conducting sustainability program including Internal Audit; act as an internal consultant for ISO Implementation; provide information related to Quality standards; and propose best practices for performance development and improvement as, with training and coaching of related parties and stakeholders.
This role is based in Jakarta and is responsible for Quality throughout the Asia region. The role has 6 direct reports in Indonesia and the region.
Responsibilities:

• ISO Audits Support
• Quarterly reporting on quality program implementation
• Responsible for onboarding program of departmental new hires
• Collaboration with other departments
• Analyze business processes and job descriptions, identify issues related to quality
• Coaching, mentoring, guiding, supervising and training of team members
• Direct, coordinate and implement all activities related to the ABMS annual plan
• Team Leadership, Coaching & Training
• Working closely with all departments to ensure all activities are compliant with QMS standards
• Prepare and train internal teams prior to the conduct of ISO external audits
• Develop a quality management program to ensure productivity and performance can be measured and meets the Company standards
• Collaboration with HR and HoDs, in devising and establishing KPIs for each role as well as quality procedures
• Supervision of screening, proofreading & editing, and operational call monitoring activities
• Advisory to MD
• Review procedures and monitor implementation
• Maintaining ISO 9001 (QMS) accreditation
• Monthly reporting on findings, internal control and audit, and suggestion for corrective actions
• Organise and coordinate for all ISO Audits (ISO 27001; ISO 37001; and ISO 9001)
• Elaborate an annual program of projects with quarterly objectives and targets
• Quality Management Program
• Develop internal control work programs and implementation timetable each year
• Develop measurement and collection tools and supervise use of these tools
• Conduct company-wide ABMS annual training of all employees
• Selection of ISO external auditors
• Coordinate with all functions in order to identify and evaluate procedures & other requirements and maintain effective communication with all department
• Design and prepare annual plan for company ABMS activities
• Participate in all Compliance Committee periodic reviews and follow-up
• Assist process owners to develop action plans to remediate, close gaps, improve and monitor implementation of action plans.
• Lead, direct, and develop a departmental team
• Reporting on KPIs to HR
• Coordinate the activities of the Compliance Committee
• Set up quality control methodologies, parameters and KPIs per position
• Ensure the sustainability of the Quality Management System based on ISO 9001
• Advisory related to the quality management program and internal control program as well as implementation
• Provide research on new or improved methodologies and quality management tools
• Strategy; Research & Development
• Manage and implement the QMS program and the Internal Audit Program.
• Assist business process owners to develop business processess, workflows and related materials including policies, SOP, and reports
• Immediate notification of critical issues
• Compliance Committee
• Liaise directly with and guide the Compliance Officer
• Develop company Quality strategy
• Supervise documentation related to Quality Management Program
• Identify, organise, and implement all necessary improvements to company ABMS
• Participate in preparation of all Compliance committee case reports and follow-up
• ISO 37001 Anti-bribery Management Systems (ABMS)
• Quality and Internal Control Implementation

Requirements:

• Post-graduate training in quality
• Other Requirements:
• Other Skills:
• Experience:
• Familiar with modern quality control technologies
• ISO 27001 – Information Security Management Systems
• Quality in a multi-country environment
• Technologically savvy
• Other languages an asset
• Education:
• Knowledge:
• Investigative skills
• Strong sense of integrity
• Bahasa Indonesia proficiency
• Time management
• Strong organization skills
• Able to handle competing objectives and multiple priorities
• Experienced using quality systems technologies
• Clear thinker
• Language Skills:
• Laws and Regulations in relation to Quality, Quality systems, Anti-bribery management Systems, Compliance
• ISO 37001 – Anti-bribery Management Systems
• Leadership skills
• Communication skills
• Compliance Committee organization and implementation
• Energy and dynamism
• Robust personality
• ISO 9001 – Quality Management Systems
• Internal audit
• Proactive with a ‘can-do’ problem-solving attitude
• Techniques in quality systems management
• Familiarity with Compliance Committees
• English proficiency, both verbal & written
• Bachelor Degree in a discipline or field relevant to quality, quality control, compliance
• Familiarity with ISO requirements
• Able to work across cultures
• Technical Skills:
• Results-oriented mindset, "can-do" attitude
• Leading Quality teams
• Mentor, motivator, communicator
• Minimum 3 years’ experience in leading a quality department.
• Methodologies in quality

If you meet these requirements and if you are looking for a new, exciting opportunity within a successful, growing company, then this role is for you!
Integrity Indonesia is an equal opportunity employer.