Cluster Operations Manager Jobs

Job Number 23076488
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Bali Seminyak, Jalan Petitenget, Seminyak, Bali, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Cluster Operations Manager is responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff for both properties. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES
Leading Operations Team

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
• Ensures that the team has the capabilities to meet expectations.

Managing Property Operations Function(s)

• Takes proactive approaches when dealing with employee concerns.
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
• Extends professionalism and courtesy to employees at all times.
• Meets semiannually with staff on a one-to-one basis.
• Communicates/updates all goals and results with employees.

Managing And Monitoring Activities That Affect The Guest Experience

• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Ensures all team members meet or exceed all hospitality requirements.
• Provides excellent customer service by being readily available/approachable for all guests.
• Responds timely to customer service department request.

Managing Profitability

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Ensures a viable key control program is in place.
• Assists in performing required annual Quality audit with GM & RD.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.