Client Relationship Manager (Manager Level)

About the Company

SEVEN Retail Group is a next-gen consumer house of brands from F&B to lifestyle services, the parent company behind Golden Lamian, Golden Hotpot & Grill, and SOZO Skin Clinic, etc. Currently operating +100 outlets in building a new retail ecosystem of beloved, accessible and enduring customer brands for Indonesian millennials and beyond.

Core Responsibilities:

• Assist clients in resolving issues and complaints concerning purchased services
• Monitor contract details to notify clients of pending expiration and help process renewal
• Develop and optimize support and service processes, tools, and systems
• Maintain contact with clients to obtain customer feedback regarding product/service quality
• Oversee all post-sales services provided to clients to ensure customer satisfaction
• Build and establish good work relationship with clients to facilitate increased patronage and revenue
• Provide periodic reports to management on all after sales activities
• Develop and implement strategies effective for ensuring a satisfied client
• Ensure compliance with all general and company policies when carrying out job duties
• Supervise the operations of business support team to ensure set targets are met
• Train, motivate, and lead business support team to achieve set objectives and targets
• Organize promotional and marketing campaigns to increase sales in each store

Key Requirements:

• Strong data analytics skill and financial reporting
• Open-minded and high service quality values
• Understanding Profit & Loss report in any business
• Bachelor’s degree in marketing, business administration, economics, or in any other related business discipline.
• Excellent communication, leadership, and problem solving skill
• Excellence in handling customers inquiries and complaints
• Since this is a management position be sure to have prior experience, preferably in customer relationship or customer success management and/or leadership