Client Relationship Manager Jobs

About the Company

SEVEN Retail Group is a next-gen consumer house of brands from F&B to lifestyle services, the parent company behind Golden Lamian, Golden Hotpot & Grill, and SOZO Clinic, etc. Currently operating +100 outlets in building a New Retail ecosystem of beloved, accessible and enduring customer brands for Indonesian millennials and beyond.

Core Responsibilities:

• Develop and implement strategies effective for ensuring a satisfied client
• Provide periodic reports to management on all after sales activities
• Oversee all post-sales services provided to clients to ensure customer satisfaction
• Train, motivate, and lead business support team to achieve set objectives and targets
• Ensure compliance with all general and company policies when carrying out job duties
• Monitor contract details to notify clients of pending expiration and help process renewal
• Build and establish good work relationship with clients to facilitate increased patronage and revenue
• Assist clients in resolving issues and complaints concerning purchased services
• Develop and optimize support and service processes, tools, and systems
• Supervise the operations of business support team to ensure set targets are met
• Organize promotional and marketing campaigns to increase sales in each store
• Maintain contact with clients to obtain customer feedback regarding product/service quality

Key Requirements:

• Open Minded and high service quality values
• Excellent Communication, Leadership and problem solving skill
• Prior experience in a management field, preferably customer relationship management
• Excellence in handling customers complaints
• Bachelor’s degree in marketing, business administration, economics, or in any other related business discipline.
• Strong data analytics skill and financial reporting
• Understanding Profit & Loss report in any business