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Company | Concentrix |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Jasa TI dan Konsultan TI |
Expires | 2023-06-16 |
Posted at | 1 year ago |
Job Title:
- Working Knowledge of SQL scripting, VBA Macros
- Strong verbal & written communication in English & Bahasa
- Analytical skills that allow for the development of data-driven reports
- Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools)
- Preparing ad-hoc reports & analyzing data for management that provide insight
- Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards
- Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group
- Understanding of Call Center Operational Metrics
- Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.
- 1-2 years of experience with detail data
- Partner with business & support strategic projects involving data mining & analytics
- Data extraction/upload from the client system to the CNX side
- Self-starter, ability to complete work with limited degree of supervision
- Flexible with shifts and should be comfortable working from office.
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