Bellman | Ayana Midplaza Jakarta

AYANA Hospitality is seeking a Bellman to join the team at the AYANA Midplaza Jakarta. As a Bellman, you will be an important part of ensuring a positive guest experience by providing excellent customer service and assistance with luggage and transportation. This role requires excellent communication skills, attention to detail, and the ability to remain calm and professional in a fast-paced environment.

Responsibilities

• Coordinate with other departments to ensure seamless guest experiences
• Greet guests upon arrival and assist with luggage and transportation needs
• Respond promptly to guest requests and complaints, escalating as needed
• Support other hotel staff as needed
• Maintain a clean and organized lobby area
• Adhere to safety and security protocols at all times
• Escort guests to their rooms and provide information about hotel amenities and services

Requirements

• Fluent in English and Indonesian
• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work well in a team environment
• Physical stamina and dexterity to lift and transport guest luggage
• Minimum of 1 year of experience in a customer-facing role, preferably in the hospitality industry
• Flexibility to work varying shifts, including evenings, weekends, and holidays