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Spa Manager | Ayana Midplaza, Jakarta

Company

AYANA Resort and Spa, BALI
Address Area DKI Jakarta, Indonesia
Employment type FULL_TIME
Salary
Category Teknologi, Informasi, dan Internet
Expires 2023-08-17
Posted at 9 months ago
Job Description
  • Ensure that the operational budget it is in line and costs are well controlled
  • Attend and conduct any training or hotel activities assigned to enhance knowledge and skill
  • Assure that all standard operating procedures for Reception and Attendant are in place and consistently utilized
  • Participate and contributing to the resort sustainability program through education, interaction and suggestion
  • Adhere to company philosophy and rules for any action taken within working area
  • Open new order supplies based on inventory result
  • Do regular walk through with Spa Supervisor and Spa Assistant Manager to record and follow up any defects
  • Update product knowledge for Reception and Attendant team
  • Monitoring and follow up recruitment process inquiries. Conduct interview if necessary
  • Maintain the cleanliness of all Spa area as well as the safety of equipment
  • Monitor effective of departmental staffing guide
  • Attend Spa Leader line up, Leadership and other meeting arranged by management. Conduct line up with Reception and Attendant team, make sure information is well shared
  • Create and maintain a quality, professional work environment
  • Conduct monthly meeting and follow up KYC concerns
  • Review and update P&P, SOP for Reception and Attendant team
  • Review and respond to daily operational demand as it relates to the hotel. Especially for Spa Reception and Attendant. And ensure the operation goes smoothly in each section
  • Report to Director of Spa for any issue that needs to follow up
  • Monitor spa defect list and work with Reception and Attendant team to follow up
  • Work with Supervisor or Manager for any issue that needs to follow up
  • Conduct monthly inventory on Spa Café equipment, Coordinator welcome drink glasses, gifts, swimming suit rental. Make sure that supplies & stationery are in good stock
  • Consistently support KYC score to be improved by checking and ensuring parts related to Reception team is performing well especially for Warm Welcome, Treatment Explanation and Fond Farewell process
  • Inspect rooms (standard amenities & proper equipment set up). Assist Spa Attendants in daily operation
  • Respond and follow up any weekly report that related to spa operational
  • Approve leave requests in Sunfish system
  • Monitoring manning ensures each of Reception and Attendant section has proper, efficient and productive manning in daily operational
  • Anticipate guests and employees needs and respond promptly
  • Administer performance evaluations for all Reception and Attendant team
  • Work with Spa Sales Manager to arrange assignment for any group check in
  • Provide training, development, professional discipline, and positive support for all Reception and Attendant staffs to ensure qualitative standards and growth, depth and development
  • Review weekly schedule should be aligned with business situation
  • Maintain complete knowledge of all spa department policies/service procedures
  • Up selling and promoting any spa and hotel activities to assist gaining revenue
  • Do courtesy to guest that has finished their treatment, energizing them to fill out Guest Comment sheet, ensure billing is properly settled and give fond farewell


Requirements


  • Excellent communication and interpersonal skills
  • Educational background Diploma or Bachelor Degree, referred from reputable university
  • Proven experience as a Spa Receptionist or similar hospitality role
  • Proficiency in Microsoft Office
  • Able to speaking in English both written and Spoken
  • Have a 5 - 7 years experience in similar position
  • Excellent organization and leadership skills
  • Ability to multitask and prioritize workload in a fast-paced environment