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Admin Customer Service & Complaint Management

Company

Gently
Address Banten, Indonesia
Employment type FULL_TIME
Salary
Expires 2023-05-26
Posted at 1 year ago
Job Description

Tanggung jawab

  • Menjawab chat dari pelanggan tepat waktu dan dengan informasi yang akurat.
  • Membuat laporan penjualan harian maupun bulanan
  • Mengikuti peraturan perusahaan dalam mengelola toko
  • Mengelola toko di Marketplace / online shop
  • Merespon pertanyaan dan keluhan pelanggan
  • Mengelola pembatalan pembelian
  • Memonitor produk di Marketplace
  • Mengerti alur refund/retur barang
  • Membuat laporan pesanan dibatalkan, pengembalian barang & dana.
  • Memberikan product knowledge ke setiap pelanggan yang bertanya


Kualifikasi

  • Pendidikan minimal S1 semua jurusan
  • Mampu mengoperasikan excel atau spreadsheet
  • Memiliki kemampuan mengelola pesanan marketplace
  • Pengalaman kerja sebagai admin online shop minimal 2 tahun
  • Mampu bekerja secara tim