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Complaint Specialist Jobs

Complaint Handling Jobs
By PT. E2Pay Global Utama At Jakarta Raya, Indonesia
Having experience in handling complain
Good interpersonal and proactive communication skills
Having Minimum D3 – S1 in any discipline
Possess, a friendly, energized and outgoing personality
Handle daily customer inquiries from all channel
Respond and follow upcustomer complaints
Complaint & Handling Officer Jobs
By MNC Asset Management At Jakarta, Indonesia

Have excellent written and verbal communication skills, ideally with experience of writing letters.

Have experience in complaint & handling for 1 years, ideally within a regulated, financial services environment

Complaint Response Manager (Palm Oil)
By Elitez Group of Companies At Indonesia
Supporting grievance case management within the team;
Minimum 5 years of professional experience in a related field
Building a network of contacts and representing Earthworm externally in a variety of forums;
Assessing and prioritizing new cases, driving investigations forward – including cultivating external contacts with campaigning NGOs and relevant partner organizations;
Provide advice to Members/ Clients and direct support as they engage their suppliers;
Lead the delivery of the company’s grievance program with a large consumer goods company;
Complaint Management Analyst Jobs
By Bank Jasa Jakarta At Jakarta Raya, Indonesia
Identify potential Complaint Management teams and provide the necessary direction to optimize the potential of team
You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment.
You have a strong thirst for knowledge and are driven to find solutions that don't exist yet.
Manage performance /disciplinary /issue /grievances for related team
Minimum work experience of at least 5 years and preferably have experience managing customer service at a bank
Excellent interpersonal and communication skills
Complaint Management Leader Jobs
By Panin Dai-ichi Life At Jakarta Raya, Indonesia
Manage & Monitoring complaint handling and resolved properly in accordance with OJK Regulation.
Have experience min. 5+ years as Customer Service with complaint handling speciality
Work experience in the related field - Insurance, will be an advantage.
Handling hard complaint escalated by inbound and outbound team and ensure all complaint are handled within CHM guidelines and timescales.
Prepare data for OJK queries relates to customer complaint accurately and timely
Arrange and lead regular & ad hoc meeting with related Department,
Admin Customer Service & Complaint Management
By Gently At Banten, Indonesia
Memberikan product knowledge ke setiap pelanggan yang bertanya
Menjawab chat dari pelanggan tepat waktu dan dengan informasi yang akurat.
Mengelola toko di Marketplace / online shop
Merespon pertanyaan dan keluhan pelanggan
Mengikuti peraturan perusahaan dalam mengelola toko
Membuat laporan penjualan harian maupun bulanan

Are you looking for a job that will allow you to use your problem-solving skills to help people? We are looking for a Complaint Specialist to join our team and help us resolve customer complaints quickly and efficiently. If you have excellent communication skills and a passion for customer service, this could be the perfect job for you!

Overview:

A Complaint Specialist is responsible for handling customer complaints and resolving customer issues. They are responsible for ensuring customer satisfaction and providing a positive customer experience. They must be able to effectively communicate with customers, understand customer needs, and provide solutions to customer issues.

Detailed Job Description:

A Complaint Specialist is responsible for responding to customer complaints in a timely and professional manner. They must be able to effectively communicate with customers, understand customer needs, and provide solutions to customer issues. They must be able to analyze customer complaints and determine the best course of action. They must be able to provide accurate and timely customer service and ensure customer satisfaction.

What is Complaint Specialist Job Skills Required?

• Excellent communication skills
• Ability to remain calm and professional in difficult situations
• Ability to analyze customer complaints and determine the best course of action
• Ability to provide accurate and timely customer service
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work independently and as part of a team

What is Complaint Specialist Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Excellent communication skills
• Ability to remain calm and professional in difficult situations

What is Complaint Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software

What is Complaint Specialist Job Experience?

• Previous experience in customer service or a related field
• Experience in resolving customer complaints

What is Complaint Specialist Job Responsibilities?

• Respond to customer complaints in a timely and professional manner
• Analyze customer complaints and determine the best course of action
• Provide accurate and timely customer service
• Ensure customer satisfaction
• Maintain customer records and files
• Follow up with customers to ensure their issues have been resolved