Complaint Management Leader Jobs

Growing your career as a full time Complaint Management Leader at Panin Dai-ichi Life is a fantastic opportunity to develop excellent skills. We are recognized as one of the best and strongest life insurance company in Indonesia for year 2023 based on the recent CNBC Indonesia research and publication.

Panin Dai-ichi Life is a joint-venture partnership between Panin Life and Dai-ichi Life. Panin Life is a life insurance company that has been served for Indonesian people in more than 40 years, as part of Panin Group which engaged in the financial services industry. Supported by good network services and marketing through agents, employees, and business partners in various major cities in Indonesia. Dai-ichi Life is one of the largest life insurance company in Japan with 120 years of experience in the life insurance industry with international business networks in various countries around the world. Dai-ichi Life is also a public listed company in Japan with an “AA-” rating from Fitch and an “A+” rating from Standard & Poor's (as of January 2023).

Responsibilities :

• Manage & Monitoring complaint handling and resolved properly in accordance with OJK Regulation.
• Handling hard complaint escalated by inbound and outbound team and ensure all complaint are handled within CHM guidelines and timescales.
• Prepare data for OJK queries relates to customer complaint accurately and timely
• Arrange and lead regular & ad hoc meeting with related Department,
• Handle cases to the highest standard of customer care and resolve them satisfactorily and in accordance, provide support, cover, assistance and or guidance to other teams within Customer Care as required

Key Requirements :

• Strong customer facing and communication skill, strong in complaint handling problem analysis and problem solving skill, time management skill, coaching skill, decision making skill and leadership skill
• Have experience min. 5+ years as Customer Service with complaint handling speciality
• Work experience in the related field - Insurance, will be an advantage.
• Minimum bachelor degree, any major

At Panin Dai-ichi Life, our team are friendly, innovative, passionate and collaborative. We build a high value workplace to the team with integrity, transparency and respect to diversity. We empower our employees to bring out their potential, to learn and grow. Guided by our mission, we provide a positive place to work so that we can reach our goals.