Marketing Complaint Management Intern Jobs

Identify potential Complaint Management teams and provide the necessary direction to optimize the potential of team

You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment.

You have a strong thirst for knowledge and are driven to find solutions that don't exist yet.

Manage performance /disciplinary /issue /grievances for related team

Minimum work experience of at least 5 years and preferably have experience managing customer service at a bank

Excellent interpersonal and communication skills

Manage & Monitoring complaint handling and resolved properly in accordance with OJK Regulation.

Have experience min. 5+ years as Customer Service with complaint handling speciality

Work experience in the related field - Insurance, will be an advantage.

Handling hard complaint escalated by inbound and outbound team and ensure all complaint are handled within CHM guidelines and timescales.

Prepare data for OJK queries relates to customer complaint accurately and timely

Arrange and lead regular & ad hoc meeting with related Department,

Memberikan product knowledge ke setiap pelanggan yang bertanya

Menjawab chat dari pelanggan tepat waktu dan dengan informasi yang akurat.

Mengelola toko di Marketplace / online shop

Merespon pertanyaan dan keluhan pelanggan

Mengikuti peraturan perusahaan dalam mengelola toko

Membuat laporan penjualan harian maupun bulanan