It System Operations Jobs

Extensive experience with project management across the full lifecycle of software development, including project estimation, tracking.

Plan courses / trainings / certifications for your team members to help you build a solid and skillfull IT Team

Communicate with internal project manager or field supervisor to develop new features based on the operational’s painpoints

Continuously improve programming skills to stay relevant

Minimum 4 year experience of leading IT Team of developers across multiple software projects

Extensive experience in development technologies, products and platform.

Min. 1-3 years experience in IT System & Support .

Min Bachelor Degree from Information Technology/Information System/Computer Science, or related.

Good communication and detail oriented.

Good understanding of IT Systems (ERP, etc.) and programming languages (PHP, etc).

3-5 years of experience in the same field.

Strong analytical and problem-solving skills.

Ability to gather and document system requirements.

Experience in process modeling, including data flow diagrams, use cases, and class diagrams.

Experience in database design, including creating Entity-Relationship Diagrams (ERDs).

Excellent communication and collaboration skills.

Having experience as IT Infrastructure at least 1-2 years

Responsible for maintain core infrastructures (Server,Network & Database) in the cloud and on-premise

Cooperate with vendors and other IT department personnel in working and solving problems

Familiar in Operating System : Windows and Linux,

Familiar with Application support like : IIS, Apache, Tomcat, Java, & Shell Script

Familiar in Storage, SAN and Backup system

Minimum 2 years of experience in banking software development process as System Analyst or Business Analyst

Working knowledge of a wide variety of programming languages is a plus

Strong logical, analytical & troubleshooting skill

Good communication and interpersonal skill

Bachelor's degree of Computer Science

Familiar with System Development Life Cycle (SDLC)

Set up patch management systems to update applications automatically.

Implement comprehensive vulnerability management systems across all assets on-premises and in the cloud.

Advanced knowledge of help desk software and remote-access systems.

At least 1 Year work experience as IT Support, System Administrator, Network Administrator or similar role.

Set and implement user access controls.

Monitor network and application performance to identity and irregular activity.

Have extensive experience in creating Business Requirement and Functional Specification Documents.

Skilled in performing requirement analysis, root-cause analysis, and providing solid technical designs.

Proficient in English writing skill

Having experience Entity Relationship Diagram (ERD), UI Design / UX and UML Diagrams

INTIKOM is hiring for IT Project Manager - Full WFO at Jakarta Area

Working in well-known companies, preferably in Software House / Fintech.

Mengawasi dan memastikan seluruh aspek dukungan aplikasi, operasi infrastruktur kantor dan aplikasi (proses dan prosedur operasional bisnis IT)

Mengelola anggota tim spesialis lintas fungsi dalam bidang Teknik termasuk IT Support, Application Engineer dan DevSecOps Engineer.

Bertanggung jawab untuk pengoperasian produksi dan system pendukung dan peluncuran setiap perubahan pada system IT untuk mendukung persyaratan bisnis baru.

Mengevaluasi terhadap optimalisasi infrastruktur, optimalisasi pemulihan bencana, optimalisasi kinerja, dan proyek lainnya

Memastikan dan mengawasi analisis kebutuhan dan desain fungsi infrastruktur teknis dan system pendukung, dan bertanggung jawab atas integritas dan stabilitas sistem

Bertanggung jawab untuk menggunakan dan alat pemantauan produksi untuk melacak dan meningkatkan efisiensi dan kualitas operasi system

Berinteraksi dengan pemangku kepentingan bisnis untuk memahami kebutuhan dan keinginan mereka.

Mengidentifikasi dan menganalisis data untuk membuat rekomendasi tentang cara meningkatkan efisiensi dan produktivitas organisasi.

Memahami aspek teknis dari solusi bisnis dan berinteraksi dengan tim pengembang untuk memastikan solusi dapat diimplementasikan secara teknis.

Membuat laporan yang jelas dan mudah dimengerti tentang proyek bisnis dan presentasi kepada pemangku kepentingan bisnis.

Mengidentifikasi masalah bisnis dan menentukan solusi yang tepat untuk mengatasinya, termasuk menyusun rencana proyek dan memperkirakan anggaran.

Analisis dan pemecahan masalah: Kemampuan untuk mengumpulkan dan menganalisis informasi, mengidentifikasi masalah, dan merancang solusi yang efektif.

Knowledge of various business functions such as HR and finance is a plus

Optimise the company's system operating capabilities and stability to maximise customer satisfaction and exceed company goals

Manage and grow a high-performing and responsive team to deliver highest IT Operation Service Level to customers

Plan and execute successful HR policies that ensure employee benefits and compliance with company guidelines

Solid experience in IT Operations including Application Support, Merchant on Boarding, Settlement and Reconcile, Data Engineer and Helpdesk

Excellent leadership and communication skills

3. Chinese, English, and Indonesian can be used as working languages, multi-language communication skills are preferred.

3. Responsible for providing 7*24 IT support.

1. Computer-related majors, bachelor degree or above;

3 years of working experience as IT Business Analyst or related field is required

Mandatory experienced in SAP MM or another module can be considerable

Experience in writing clear, concise, and comprehensive documentation (ERD, TSD)

Experience in agile delivery and tracking using JIRA

Familiar with SQL query and powerful system design knowledge

Candidate must possess at least Bachelor's Degree In Engineering (Computer/Telecommunication) or equivalent

Know what is the use of config management systems like Puppet, Chef, or Salt.

Identity Management, such as Active Directory, OpenLDAP, and FreeIPA

Have experience with vSphere or OpenStack environment.

Skillset we are looking for

Plan the growth of Biznet Gio infrastructure.

Debug production issues across services and levels of the stack.

- Responsible for day-to-day system administration, internal network management, backups, and endpoint management support

- Strong technical knowledge of Network and Server Operating System

- Having good knowledge of scripting (CLI and SQL) and programming

- Basic knowledge on Data Security and Cyber Security basics

- Vast experience on Mikrotik, Switches, VM, HA, and Enterprise Backup Solution

- Direct report to Project Manager

- Responsible for day-to-day system administration, internal network management, backups, and endpoint management support

- Strong technical knowledge of Network and Server Operating Systems

- Having good knowledge of scripting (CLI and SQL) and programming

- Basic knowledge on Data Security and Cyber Security basics

- Vast experience on Mikrotik, Switches, VM, HA, and Enterprise Backup Solution

- Direct report to Project Manager

Memiliki skill accounting tools (MYOB/ Accurate/ Zahir)

Memastikan berjalannya penggunaan aplikasi sistem informasi terkait operasional sehari-hari dalam bisnis perusahaan

Memonitoring atas request yang di submit (SLA dan troubleshoot)

Menerima Issue dari user melalui Web Ticketing System maupun Non Ticketing.

Monitoring Laporan Daily Log dari Team Application Support

Minimal S1 jurusan Sistem Informasi/ Teknik Informatika dan jurusan terkait

Strong stakeholder management within multinational organization.

Excellent communication skills, strong written and oral English.

Prior experience in managing a region or sub-region would be a plus.

Manages, communicates and engages on Annual Operating Plans and Forecasts with key stakeholders.

Ability to present ideas in business-friendly language while demonstrating the capability to apply IT in solving business problems.

Affinity for IT and a willingness to deepen understanding of current and new technologies.

Have 2 years experience in the same field or position.

Excellent and experience with SQL Server, Oracle, Google Suite, Microsoft Office.

Making Changes in the Concept / Development of Core or Non-Core Systems.

Conducting a business needs analysis and recommendations related to System Change / Development.

Implementing UAT for system changes / development.

Evaluating the development of core / non-core, along with planning prevention against things that will happen.

Minimum of 7 years of relevant experience with 3 years in a managerial position. Experience in IT Service Management is needed

Support the implementation of the IT service management processes into the help desk operations to simplify and automate help desk processes

Manage the identification of performance gaps and ramifications and lead the development of corrective actions that tackle the root causes

Ensure that periodic spot surveys are conducted in order to assess the employee help desk performance and identify areas of improvement

Support the development of IT service catalogue and ensure it is up to date

Support the negotiation, implementation and monitoring IT service level agreements

Minimum of 3 years of experience in incident and problem management, preferably in a complex IT environment.

Excellent knowledge of ITIL principles and incident and problem management frameworks.

Develop and implement incident and problem management policies, procedures, and best practices.

Provide training and guidance to IT staff on incident and problem management processes and tools.

Strong technical expertise in incident and problem management tools.

Understanding of production support processes, including change management and release management