Sr. It Operations Manager

HTC Global Services is looking for Sr. IT Operations Manager to be placed in our client, with qualifications & job details below :

Qualifications :

• Exposure to developing and deploying the latest digital technologies and well versed in the latest development of such technologies in the Asia Pacific markets.
• Affinity for IT and a willingness to deepen understanding of current and new technologies.
• Excellent communication skills, strong written and oral English.
• Strong stakeholder management within multinational organization.
• Prior experience in managing a region or sub-region would be a plus.
• At least 12 to 15 years of IT and business work experience with exposure to various technical environments or business segments / other equivalent work experience.
• Strong project management skills.
• A talent incubator who is able to drive a diverse Asia Pacific IT team toward common objectives for the betterment of Philips.
• Ability to present ideas in business-friendly language while demonstrating the capability to apply IT in solving business problems.
• Possess strong interpersonal skills, team player and the ability to establish relationship with senior business stakeholders as a IT trusted advisor from an IT operations perspective.
• Solid experience with managing team(s) responsible for strategic planning, business development or client management and working with a broad range of diverse and complicated business units.
• Result-oriented and creative problem solver with a strong can-do attitude and ability to dissect a complex problem and follow through in implementation of strategies.

Responsibility :

• Provides inputs for creation of mid and short-term vision and transformation based on the long-term vision.
• Manages, communicates and engages on Annual Operating Plans and Forecasts with key stakeholders.
• Accountable for all running services delivered by Global IT Services towards our Business Groups/Markets/Functions, ensuring operational excellence, reviewing performance of all internal and external stakeholders in relation to the service performance based on agreed SLAs / OLA’s / UC’s.
• Owns the Global IT service catalog and ensures that it is transparent, up to date and aligned with key stakeholders Monitor quality, effectiveness and efficiency of IT services and communicate and report performance of IT services and programs towards relevant IT and business stakeholders as deemed necessary.
• Drive Infrastructure services continuous improvement across HIC, Pune by partnering with either our Global Infrastructure team or respective partners across the region.
• Enables successful delivery of Business and IT programs & projects upon business requirements through coordinating IT Global Services deliverables & resources using monitoring, measuring, reporting and review current performance of services and components to ensure business requirements are always achieved.
• Evaluate investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization.
• Tracks and manages service consumption vs available budget; initiates actions based upon discrepancies. Proactively report out service delivery and operations KPIs per service area and functional area.

About HTC Global Services

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