Transport Order Management Sr. Executive

Responsibilities
Key Accountabilities:

• Management and supervision of Order Management at Indonesia site and Singapore site.
• Manage order (source: whatsapp, email, system) was collected timely and accurately.
• Ensure all activities are in accordance of customer requirement and target.
• Manage day to day communication with 3PL and end customer at Singapore (handle customer complaint, inform delivery issue or update).
• Data analysis and monitoring

Schedule will be referring to Singapore's calender day.
Requirements
Requirement :

• Bachelor Degree in all Major , experienced in Customer Service skills.
• Strong leadership, self-driven for taking initiative, team player with good communication skills.
• Fast response and detail oriented
• Proficient in written & spoken English
• Computer skills: Microsoft Excel, Power BI.
• Customer focus with excellent communication and negotiation skills.
• Working schedule will be referring to Singapore's calender day.