Store Operations Manager Jobs

Cafe Operations Manager (Surabaya)

Responsibilities

● Manage the daily operations of the cafe, including scheduling, inventory management,

maintaining a clean and organized environment, staffing, and ensuring quality customer service.

● Maintain excellent customer service by ensuring all customers are satisfied and their needs are

met.

● Ensure customer satisfaction by resolving any issues that may arise and creating a welcoming

and positive environment.

● Recruit, train, supervise, and manage all employees, including front and back of house staff.

● Monitor and manage expenses, including food costs, labor costs, and inventory.

● Develop and maintain relationships with vendors and suppliers, ensuring timely delivery and

quality products.

● Implement and enforce all health and safety regulations, including food safety and sanitation.

● Collaborate with the head office to develop, manage and execute marketing campaigns to

increase sales and drive customer traffic.

● Develop and manage budgets, including forecasting and financial reporting.

● Provide daily, weekly, monthly, and other regular reports.

● Handle customer complaints and resolve any issues that may arise.

● Liaise with the Franchise Manager from head office for inspection and audit.

Requirements

● Bachelor's degree in hospitality management, business administration, or a related field is

preferred.

● Proven experience as Cafe Manager, Restaurant Manager, or similar position.

● Strong English skills both written and spoken.

● Excellent leadership, communication, and interpersonal skills.

● Exceptional organizational and multitasking abilities.

● Ability to understand other people and maintain a people-first attitude.

● Ability to work in a fast-paced environment and make effective decisions under pressure.

● Knowledge of food preparation and kitchen management.

● Knowledge of financial management and budgeting.

● Knowledge of recruiting and staff management.

● Knowledge of health and safety regulations.

● Good understanding of useful computer programs.

● Currently living in Surabaya is preferred.