Operational Risk & Governance - Data Specialist

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Operational Risk & Governance - Data Specialist with the resources to solve critical problems for the future of our business, which is why we need you.

Responsibilities

Working with the Ops team to perform a risk assessment activity by identifying key risks within Operations Dept, defining risk level, and reviewing the adequacy of relevant controls to mitigate the risks that might affect the Ops Dept.

Conduct a risk evaluation to evaluate the operations previous risk handling and compare potential risks with the company’s best practice

Liaise with Risk Champion, Risk Management, and Compliance team to build risk awareness within Ops Dept

Prepare Risk Assessment reports as agreed scheduled and timeline and report to all stakeholders

As Operational Risk & Governance Data Specialist to develop the followings:

Perform data quantitative and qualitative analysis within Ops. Perform data reconciliation to identify data anomalies Escalate any data issues within risk assessment or during regular monitoring. Supporting Ops specifically within Ops Risk and Governance on data analytics. Developing sustainability monitoring using data analytics.

Monitoring and follow up on all Incident/ Audit findings/ Corrective Action Plans recorded in the Archer to be closed timely Responsible for any other tasks assigned by the leader.

How will you create impact?

This position will create data analytics environment within OPS specifically on Risk Assessment and Risk Monitoring Activities.

What motivates you?

• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You obsess about customers, listen, engage and act for their benefit.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
• You do what is right, work with integrity and speak up.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

What We Are Looking For

• Advanced level skill in MS Office (MS Excel, MS PowerPoint and MS Word) or other data analytics tools would be an advantage (i.e., Neo4j, PowerBI, Phyton, SQL etc)
• Effective communication skills (written and verbal): both Bahasa and English
• Well organized, with a proven ability to manage multiple tasks and individuals
• Experience with the implementation of corrective action programs
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple tasks with varying completion dates
• Bachelor’s degree and at least 2 years of experience in Insurance Company
• Knowledge of tools, concepts, and methodologies of Risk Management
• Ability to work independently with limited supervision

What can we offer you?

• A focus on growing your career path with us.
• A competitive salary and benefits packages.
• Professional development and leadership opportunities.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• Flexible work policies and strong work-life balance.

Our commitment to you

• Continuous innovation We invite you to help redefine the future of financial services.
• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
• Values-first culture We lead with our Values every day and bring them to life together.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].