Junior Community Manager Indonesia

Refocus — where the future is born!

Refocus is a global EdTech company.

We’ve already changed the lives of more than 5 000 students in 7 countries. We ain’t gonna stop. Our goal is to launch 20 products in Indonesia, the Philippines, and all the countries across the Asia region.

The #1 goal is to equip our students with skills that will be in demand in the Asian market for at least 30 years.

We dream big. We go global.

Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve.

We have one principle only — we love what we do. Join us and you’ll become a part of the multicultural family where your decisions matter at a global scale.

Do you have a fire in your heart as strong as ours is?

Is the answer is YES you should apply for our position.

What you will do:

• Be responsible for managing mentors;
• Troubleshooting;
• Collect feedback from students, analyze and communicate it to the product team;
• Build all necessary processes and guidelines together with the community team.
• Support students during a 9-month period of studies;
• Organization of online meetups;
• Be responsible for live Q&A sessions;
• Communicate with our students and actively engage them in Facebook and WhatsApp communities;

What you will need:

• You know how to measure your work in terms of metrics;
• Bahasa native.
• Experience of building customer communities on Facebook/WhatsApp/Slack;
• English B2 and above;
• You love communication with people;
• You enjoy helping people and providing the best service to them;
• 1+ years of experience working as community/customer success/customer support manager;

What we offer:

• Competitive salary (5 940 000 IDR net) with promotion opportunity;
• Opportunities for quick career growth;
• Free access to all Refocus educational programs.
• Official employment with government-mandated benefits;
• 100 % remote job;

Hiring stages:

• Final interview with a co-founder or Community Lead (30 min)
• HR interview (20-30 min)
• Case study (30-40 min)