Jr Real-Time Support Engineer

IMPORTANT

This position requires working in the shift system (day/night shift), 12 hours per day, 15-16 working days per month. Fresh graduates are welcome.

Job role

The main responsibility will be to set-up, configure, and support the real-time services. Coordinate set-ups with remote rig crews and our global team operations.

Qualifications And Skills

• Clear English communication in written and oral forms is a must.
• Ability to work in a team-oriented, collaborative environment.
• Bachelor’s Degree in Petroleum Engineer, Statistics, Computer Science or IT related major. Fresh graduates are welcome.
• Candidates should be flexible and willing to travel at short notice.
• Oilfield experience is a plus.
• Process Improvement, Reporting Skills.
• Excellent customer relationship and support.
• Have the following attitudes: include reliability, attention to detail, and functional troubleshooting/problem-solving skills.

Duties And Responsibilities

• Working on assigned tasks from the team coordinators and Operations Manager.
• Setting up Real-Time services and offerings. Coordinate set-up with the remote Real-Time teams.
• Configuring customer-specific projects based on standardized procedures.
• Troubleshooting data, software and service problems based on internal alerts and customer reports.
• Understands fully that all data managed is client-specific and extremely confidential.
• Providing a very high quality of customer support and seeing that every issue is handled with the utmost care and attention.