It Supervisor Jobs

Responsibilities

• Ensure that the company’s obligations are fulfilled to the provision of IT services providers and support in service management.
• Ensure regularity and timeliness of IT investments, budget planning in accordance with the cost for the implementation of IT services.
• To conduct training for new software users.
• To make sure all activities like hardware, software, server, LAN, internet, access control, telephone system are running smoothly and incase problem occur must be solved as fast as possible.
• To maintain, check, recover and configure server.
• To setup training schedule for new software.
• Ensures adherence to the license regulations, checks adherence to the IT security regulations and intervenes of violations.
• Responsible to maintain Private Automatic Branch eXchange (PABX) telephone.
• Perform duties and responsibility comply with code of conduct.
• As main contact and person incharge for Office Server System.
• To prepare annual IT Planning.
• To control, monitor and take necessary action to minimize IT cost..
• Performed other duties as assigned by superior. To support and cooperate with IT Production.
• To prepare monthly report of phone usage.
• To ensure ontime reporting of IT activity and cost.
• To set and monitoring computer hardware maintenance schedule including access control, CCTV, printer, scanner, projector, communication equipment, etc.
• To maintain, control, and solve any problem related to Office Server System.
• Ensure the implementation and adherence to SCHOTT group IT standard, prepares fact and arguments for IT decisions making.
• To develop small and medium program if required.
• Coordinates planning of demand and execution of local infrastructure measures (e.g. computers, communication rooms, and local network cabling).
• To check and ensure the function of server, LAN, and internet are operate effectively.
• To help user in solving computer problem in day-to-day operation.
• To write system procedure and create all necessary action such as backup procedure in case of system failure.
• To prepare monthly report of IT cost.
• To keep all computer software, hardware books, and diskettes (computer library).
• To help and give training:
• To implement task from superior as defined completion target date.
• To contact supplier and fix computer hardware problem together.
• To setup or modify a program as needed or required by a company.
• Coordinates any necessary unscheduled interruptions in IT operations and work maintenance.
• Responsible for handling and interaction of the process involved in demand management, projecy management, product management, IT Finance and other issues with the CIT.
• To propose new hardware requirements and arrange the installation to the supplier.
• To solve small and medium computer problems.
• To input or update IT Service Portal to record cases / problems that have been solved.

Qualifications

• Able to do basic electricity installation.
• Have knowledge and able to apply / running computer networking.
• Have knowledge about Private Automatic Branch eXchange (PABX) System.
• 5 years of experience in the same role.
• Able to do network installation.
• Have knowledge and able to do programming.
• Fluent in English both oral & written.
• Have knowledge and able to apply system operation and configuration.
• Bachelor of Information Technology .