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It Supervisor Jobs

Company

KSPS
Address Jakarta Raya, Indonesia
Employment type FULL_TIME
Salary
Expires 2023-08-28
Posted at 9 months ago
Job Description
  • Act as a Trainer to the new L1 Agent and customer.
  • Maintain service level standards.
  • Make a Standard Operational Procedure (SOP) for the L1 Agent.
  • Arrange the L1 Agent Shift allocation.
  • Make a routine weekly meeting to discuss the internal and ticketing issue.
  • Advise on technical solutions and provide guidance.
  • Monitoring daily ticket and incident handled.
  • Periodically report the operational issue to the L1 Service Desk Manager.
  • To supervise the agent in handling problem tickets.


Minimum Qualifications


  • Demonstrated progressive experience in the supervision of a Service Desk team.
  • Personnel allocation : Multinational Companies - BSD City Tangerang but Willing to be assigned out of town
  • Employment type : project based
  • Solid track record especially in FMCG /Consumer Goods Industry
  • At least 4 years experience in managing and leading an IT Service Desk team.
  • Strong understanding of ITIL best practices
  • Proficiency in English language and Bahasa Indonesia is essential to communicate with local dan global team.
  • Degree in Informatics Technique, Information Systems, or Computer Engineering
  • Proven track record of developing and providing Service Level Agreements and Service Desk deliverables.
  • Minimum 4 years working experience as IT Supervisor or in a similar role.
  • Good understanding in network, cloud, server, storage, virtualization, etc.
  • Good working knowledge of POS, infrastructure, ticketing system/call center.