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By PT Schott Igar Glass
At Cikarang Selatan, Indonesia
Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Support Supervisor to join our team and provide exceptional customer service to our customers. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have excellent communication skills, a passion for customer service, and the ability to lead a team, this could be the perfect job for you!
Overview A Support Supervisor is responsible for managing a team of customer service representatives and providing technical support to customers. They are responsible for ensuring customer satisfaction, resolving customer complaints, and providing technical assistance to customers. Detailed Job Description The Support Supervisor is responsible for managing a team of customer service representatives and providing technical support to customers. They are responsible for ensuring customer satisfaction, resolving customer complaints, and providing technical assistance to customers. The Support Supervisor is also responsible for training and developing customer service representatives, monitoring customer service performance, and providing feedback and guidance to customer service representatives. The Support Supervisor is also responsible for developing and implementing customer service policies and procedures, and ensuring that customer service representatives adhere to these policies and procedures. Job Skills Required• Excellent customer service and communication skills
• Ability to manage and motivate a team
• Ability to troubleshoot and resolve customer issues
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• At least one year of supervisory experience
• Proficiency in customer service software and systems
• Proficiency in Microsoft Office
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service trends and developments
Job Experience
• At least two years of customer service experience
• At least one year of supervisory experience
Job Responsibilities
• Manage a team of customer service representatives
• Provide technical support to customers
• Ensure customer satisfaction
• Resolve customer complaints
• Train and develop customer service representatives
• Monitor customer service performance
• Provide feedback and guidance to customer service representatives
• Develop and implement customer service policies and procedures
• Ensure customer service representatives adhere to policies and procedures
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