Implementation Manager Jobs

Darwinbox is Asia's fastest-growing HR technology platform. Brainchild of alumni from world's most distinguished organizations (McKinsey, EY, Google), we are the preferred choice of 500+ global enterprises to manage their 1 Million+ employees across 60+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups - JG Summit Group, Cebu Pacific Air, Robinsons Malls, Go Hotels, Summit Hotels, Universal Robina, SPi Global, Tokopedia, Zalora, Zilingo, MAP (Starbucks, Sephora, Dominos' Pizza), Indorama, Nivea, Puma, etc.

The vision of Darwinbox to build a world-class product company from Asia is backed by marquee global investors like Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Roles and Responsibilities

• Ensure that the financial milestones are met. For instance, ensuring that the billing of implementation is done before a project goes live.
• After a successful delivery of the project, ensure a seamless transition to the Customer Success team.
• Manage any escalations from the client or internal stakeholders in the due course of the project and resolve issues.
• Ensure a seamless change management. Manage and align stakeholders internally as well as externally specifically the client leadership including the CXOs. Be the first and primary point of contact for these accounts/clients.
• Manage a team of Implementation Consultants and a portfolio of projects assigned to them and ensure their successful and on-time delivery.
• Guide the client through the go-live/launch phase and work with the Marketing/Customer Experience teams to drive adoption of Darwinbox.
• Identify opportunities for upsell across projects during the implementation process.
• Provide key user training and support needed thereon for the key users across the duration of the project.
• Monitor and ensure highest levels of integrity in processes and policies both internally as well for the client.
• Monitor and mentor the team of Implementation Consultants. Enable them to deliver results. After a deal is closed, coordinate with the Sales and Pre-sales teams to ensure a seamless knowledge transfer takes place with respect to the scope, clients’ processes, their stakeholders, and expectations.
• Draft and propose a detailed plan for the projects. Track all the milestones and ensure progress on track as per the timelines.
• Assess and outline the ROI on the implementation of Darwinbox. Evaluate the project in terms of the quality, speed, and customer delight.
• Understand business requirements, derive solutions that can align the business requirement with the technical feasibility of the product, identify gaps, share detailed use-cases and specifications with the Product team for any enhancements needed, and outline the to-be state of processes after Darwinbox is implemented.

Who are we looking for?

• 7+ years of experience in HR tech implementation, HR consulting, or HR roles.
• Bachelor’s/undergraduate degree is mandatory. An MBA/master’s degree is preferred.
• Experience of managing teams is a must. History of dealing with senior stakeholders like CXOs will be an added advantage.
• Understanding of HR or educational background in the same will be an added advantage.

Required technical competencies -

• Ability to work with complex data-sets, validate data, and use tools like MS Excel
• Productivity tools like MS Word, and MS PowerPoint
• Project management tools

You will thrive in this role and Darwinbox if you are -

• A people’s person who can manage and mentor a team, as well as, communicate well and get along with internal and external stakeholders across functions to get things done
• Analytical and can solve problems on-the-go
• Responsible and take complete ownership of projects and team assigned to you
• Diligent and can track action items, follow-up, ensure smooth delivery, and manage project documentation
• Curious and can learn things fast
• A hustler who can work in a fast-paced environment and stretch themselves