Senior Re-Implementation Specialist Jobs

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

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Analyze clients’ product usage experience to determine user problems and issues for multiple product.

Facilitate periodic reviews with clients, determining new requirements and further success through engaging and consultative discussions

Manage end-to-end product re-implementation process to clients.

Handle administrative duties e.g. weekly report.

Conduct Public Training.

Assist client in setup applications appropriate to clients' requirements

Provide consultancy for a client about best practices of Mekari Software

Support and give problem-solving to clients

Gather client requirements and re-implement the system

Conduct Re-training process if needed.

Requirements

Bachelor’s degree from any major

Min 1-2 years of experience in Business Development/ Aftersales in SaaS/Tech company

Familiar with CRM tools, corporate productivity, and web presentation tools (Microsoft & Gsuite)

Experience in handling marketing campaign is a plus

Fluent in English is a plus

Good analytical and problem-solving skills

Comfortable with numbers and meeting clients

Excellent written and verbal communication skills.

Having good interpersonal and teamwork skills

Familiar with Mekari products ( HR / Accounting / CRM ).

What You Will Get

Competitive salary + daily allowance.

Premium private health insurance (outpatient, inpatient, maternity, dental).

Early access to salary + flex installment (employee loan) via Mekari Flex.

Allowance for sports activities and glasses/contact lenses.

Flexible working hours and remote work culture with free co-working space services.

Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.

Notebook Ownership Program.

Strategic office location, accessible by MRT.

Friendly and dynamic work environment.

Opportunity to take part in growing Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Have a great day!