Head Digital Jobs

Job Purpose
Responsible to manage overall partnership vision & strategy of XL Axiata as converged operator in order to maximize partnership contribution for adding the value of converged products
Key Accountabilities
1 Define overall partnership requirements from all stakeholders in XL Axiata and formulate strategy within categorized industries to contribute in adding value of overall XL Axiata Revenue through a road map
2 Ensure deliverables of all KPIs and target are aligned to all partnership conducted, all team members and maintain business performance
3 Manage and lead partnership strategic development, as well as helping team to prioritize, negotiate, and trouble-shooting to achieve business results
4 Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
5 Develop plans and execute functional strategies for many type of partnerships coordination and integration across stakeholders, as well as provide input into strategic decisions affecting KPIs
6 Daily monitoring of business performance thru partnership collaboration and utilizing dashboard, identifying customer needs and taking proactive steps to maintain positive experiences.
7 Track customer experiences and behaviors via metrics across online and offline channels, devices and touchpoints
8 Monitoring market trends and competitor activities in order to identify potential opportunities for new partnerships