Grievance Response Manager Jobs

At Earthworm Foundation, we work with companies and other actors to transform supply chains into an engine of prosperity for communities and ecosystems.

About Palm Oil

Palm oil is a highly sought-after vegetable oil. It has been a major driver of economic growth in many countries, particularly Indonesia and Malaysia, which together are responsible for most of the world’s palm oil supply.

However, this economic development came with severe social and environmental harm. From the loss of tropical forest habitats, which contain more than half of the Earth’s plants and animal species, peatlands drain, labour issues and conflict with local communities or smallholders, whose livelihoods are vulnerable to economic and environmental fluctuations.

To respond these issues, we collaborate in key sourcing regions to regenerate nature and improve people’s lives, working to leverage the influence of leaders in the supply chain and break barriers to create a market for responsible oil. That is what we do. We work where the problems are, we innovate and find practical solutions on the ground, we trigger the desire for all to change and become a force for good.

Your Role

As Grievance Response Manager for Responsible Sourcing your day will be primarily focused on:

• Collaboratively produce and present Grievance risk reports as needed;
• Building a network of contacts and representing Earthworm externally in a variety of forums;
• Lead the delivery of Earthworm’s grievance program with a large consumer goods company;
• Provide advice to Members/ Clients and direct support as they engage their suppliers;
• Establish briefings and recommendations to provide our members/clients with;
• Assessing and prioritizing new cases, driving investigations forward – including cultivating external contacts with campaigning NGOs and relevant partner organizations;
• Supporting grievance case management within the team;
• Developing a deep understanding of palm oil industry in key sourcing countries, the primary issues that lead to grievances and the key actors involved;
• Develop the service and to explore collaborations opportunities between members and teams;

Overall, your main goal will be to help Earthworm Foundation find positive and practical solutions to grievances!

Your Profile

Passionate about global development issues you thrive on investigations, generating impact and tackling difficult situation to trigger change in operating systems. Your technical expertise, local knowledge of field challenges, constructive mindset and genuine commitment for the cause makes you a valuable asset to the team. It also enables you to easily mobilizing local teams to take action.

Balancing excellent analytical and reasoning skills with a natural focus on values, you enjoy reviewing large range of data sources, identifying relevant information and independently work on grievance cases to explore the potential for positive change.

You also have a demonstrated experience in reporting and presenting conclusion and recommendation in a clear and concise manner to a variety of audiences. Delivery of complex information in layman’s terms will be an important success factor for the role, together with a non-judgemental and a remediation mindset that can motivate taking long-term interventions, and build sustainable partnerships.

Working in interaction with colleagues across the globe you appreciate cultural diversity and navigation into a dynamic environment, you also are willing to occasionally travel to other Earthworm offices, field projects and members/ clients in country or overseas.

Working Conditions

• Minimum 5 years of professional experience
• Full-time, fixed long-term contract
• English & Bahasa Indonesian fluent
• Office based role, in Jakarta, work from home arrangement
• Citizenship or legal permission to work in the country
• University degree in relevant field
• Start as soon as possible

To Apply

If you are in search of having a meaningful impact, with a desire to innovate and act for the environment, this offer is for you! The team you would join is truly committed to and passionate about finding concrete solutions to improve relationship between People and Nature.

At Earthworm, you will also discover diverse personalities, all determined to regenerate ecosystems.

If you are interested in this adventure, apply by sending your application (resume and cover letter) at [email protected] with the subject "GR Manager 2023" followed by your name. Application will be accepted on a rolling basis until 23/07/2023. Only selected candidates will be contacted.

Good Luck !