Grievance Response Manager Jobs

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior management.

Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

Demonstrated leadership abilities and experience in managing and developing a marketing team.

In-depth knowledge of marketing principles, strategies, and best practices across both traditional and digital channels.

Strong analytical skills and the ability to interpret data to drive informed marketing decisions.

Lead and manage a team of creatives, including copywriters, marketers, media buyers, and designers, providing guidance, feedback, and mentorship.

Supporting grievance case management within the team;

Minimum 5 years of professional experience in a related field

Building a network of contacts and representing Earthworm externally in a variety of forums;

Assessing and prioritizing new cases, driving investigations forward – including cultivating external contacts with campaigning NGOs and relevant partner organizations;

Provide advice to Members/ Clients and direct support as they engage their suppliers;

Lead the delivery of the company’s grievance program with a large consumer goods company;

Supporting grievance case management within the team;

Minimum 5 years of professional experience

Office based role, in Jakarta, work from home arrangement

As Grievance Response Manager for Responsible Sourcing your day will be primarily focused on:

Building a network of contacts and representing Earthworm externally in a variety of forums;

Assessing and prioritizing new cases, driving investigations forward – including cultivating external contacts with campaigning NGOs and relevant partner organizations;