Operations Experience And Response Analyst Jobs

Supporting grievance case management within the team;

Minimum 5 years of professional experience

Office based role, in Jakarta, work from home arrangement

As Grievance Response Manager for Responsible Sourcing your day will be primarily focused on:

Building a network of contacts and representing Earthworm externally in a variety of forums;

Assessing and prioritizing new cases, driving investigations forward – including cultivating external contacts with campaigning NGOs and relevant partner organizations;

Manage Customer Journey to ensure best satisfaction for Customer and Partner

Having 1-2 years of working experience in Operations Excellence/Customer Experience/Customer related

Excellent critical thinking and problem solving skills

Excellent communication skills and eager to learn

Support qualitative and quantitative studies to improve or evaluate process

Communicate findings to related counterparts and monitor the implementation