Information Technology Incident Response Specialist Jobs

Having experience in incident management role is preferred

Experience with writing knowledge articles

To monitor and track incidents managed by incident management and to ensure that incidents information are collected properly for reference

To liaise and coordinate with regional incident management team and LOBT command center for regional support related incident

To ensure system alerts received by both incident management and helpdesk team are escalated properly and in a timely manner

To ensure all helpdesk daily administration are running properly and to ensure BAU alignment with incident management team

At least 6 years of relevant experience in incident and IT service management

Have strong people and project management skills, able to work across different functional teams and stakeholders at varying levels

Own the incident management policy and incident metrics for incident classifications, severity, impact, status, notification periods to external bodies

Build the problem management process in support of the incident management process by identifying recurring incidents and

Lead all incident workflow to manage all incidents to ensure security and resiliency for business continuity

Knowledge in Scrum vs Kanban agile methodology is a plus.

 Acknowledge the problem if in scope

 Experience in Service IT/telecom industry

 Log the details of Alerts / Alarms

 Notify the concerned the TL’s

 Inform Helpdesk Team if problem out of scope

 Follow up open issue and ensure closer.

Supporting grievance case management within the team;

Minimum 5 years of professional experience

Office based role, in Jakarta, work from home arrangement

As Grievance Response Manager for Responsible Sourcing your day will be primarily focused on:

Building a network of contacts and representing Earthworm externally in a variety of forums;

Assessing and prioritizing new cases, driving investigations forward – including cultivating external contacts with campaigning NGOs and relevant partner organizations;

- Wajib memiliki salah satu sertifikat CHFI, ECIH, CEH.

- Memiliki pendidikan Strata satu di bidang IT

- Memiliki pengalaman lebih dari empat tahun di bidang IT Security

- Mempunyai minat dan pengetahuan mendalam di konsep keamanan informasi serta

kemauan mempelajari teknologi keamanan informasi terbaru

- Wajib memiliki keahlian di Incident Handling & Response, berbagai perangkat keamanan informasi dan SIEM

Support the legal & regulatory teams as a technical SME for cyber incidents with regulatory requirements

5+ year experience in Cyber Security, specifically in Incident Response field and working with 24/7 SOC teams

Must have hands-on knowledge of dealing with major security incidents

Ability to automate using automation platforms or programming skills is a plus

Malware analysis experience and digital forensics experience is a plus

Certification of Cyber Security, Forensic and Incident Response is a plus (CISSP, ECSA, GISP, GCIH, GCFE, GCFA)