First Mile Project Shopee Xpress

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

• Reporting: To support reporting activities including reporting progress, changes, forecasts & productivity tracking, etc.
• PM: To support tracking activities of SPX First Mile key metrics
• To support leads in any other matters as necessary
• BPI: Develop recommendations and implement First Mile initiatives to improve business process
• Planning: To support planning & enhancement of target setting, team management, etc.

Requirements

• Previous experience in handling First Mile function will be a plus
• Self-starter that is highly capable to work independently with a tangible track record of results-based process improvement and project management
• Strong proficiency in Ms. Excel/Google Sheet
• Highly numerate with solid analytical skills
• 4-5 years of working experience preferably from logistics background (e.g., J&T, SiCepat, IDX, etc.)
• Experience leading teams and creative problem solver with good interpersonal skills