Fintech Project Operation Jobs

- Job Descripton

职位描述

1、负责手机分期业务的客服工作，快速回复一线业务员的咨询答疑；

1. Responsible for customer service of mobile phone installment business, quickly responding to inquiries and answers from frontline salespeople;

2、负责登记和反馈业务员遇到的问题并归纳出通用逻辑，形成固定SOP；

2. Responsible for registering and providing feedback on problems encountered by salespeople, and summarizing common logic to form a SOP;

3、负责团队信息和资源拉通，与合作方对接并解决合作方的疑问；

3. Responsible for coordinating team information and resources, liaising with partners and resolving their questions;

4、对业务员实施的效果监控，识别异常情况并内部做信息同步；

4. Monitor the effectiveness of salespersons, identify abnormal situations, and synchronize information internally;

5、其他项目相关事务。

5. Other business related affairs.

- JobRequirements

岗位要求

1、熟练使用办公软件，有较好的数据分析能力；

1. Proficient in using office software, with good data analysis skills;

2、有良好的沟通能力、责任心及亲和力，对工作认真负责，团队协作意识强；

2. Has good communication skills, sense of responsibilityand affinity, is conscientious and responsible for work, and has a strong sense of teamwork;

3、主动好学，有较强的上进心，有客服经验优先；

3. Proactive and eager to learn, with strong motivation, and customer service experience is preferred;

4、本科以上学历，专业不限

4. S1orabove，unlimited educational backgroud

5、语言能力：能使用英语或者普通话沟通和写作。

5.Language：Ale to communicate and write in English or Mandarin.

-其他Others：

1、性别不限

MaleandFemale