Customer Service Fintech P2P Jobs

Manage operations and finances of business

• Fluency in both English and Bahasa Indonesiall, revenue and forecasting Strong communications skills

• At least 5 years of experience in government relations, external affairs, or a related role

• Strong analytical skills, with a deep understanding of Indonesian regulatory and policy issues

• Excellent communication skills, with the ability to communicate complex issues effectively to different audiences.

Provide leadership and direction to a team of people

Strong organization and management skill

Perform managerial and controlling functions in building systems and applications in the IT field

Excellent analytical and problem-solving skills.

Conduct research and analysis, planning and design of each IT development system and application

Make strategic plans for the implementation of information technology in accordance with company policies and monitor all implementation

Ensure all IT systems run smoothly and decide on solutions if problems occur

1. Own General Regulation Certification of Fintech Peer-to-Peer Lending by AFPI

2. Manage the business and develop business strategies according to the company's vision and mission

2. Done fit and proper test by OJK is preferable

3. Have an exceptional English ability (speaking,writing, reading)

4. Understand the regulations that apply to P2P companies

5. Have insight and broad customer base

BA/MS in Management, Communication, Technology Industry, preferably with a Marketing concentration or related major

At least 5 years of experience managing a team and has strong leadership skills

At least 7 years of working experience in marketing strategy or related field

Leading the marketing communications and liaising with relevant stakeholders

Managing product growth and improvement related to marketing to support business performance, e.g: personalization, automation, discoverability

Managing all promo planning and promo results

1. Proficient in using office software, with good data analysis skills;

3. Proactive and eager to learn, with strong motivation, and customer service experience is preferred;

3. Responsible for coordinating team information and resources, liaising with partners and resolving their questions;

4. Monitor the effectiveness of salespersons, identify abnormal situations, and synchronize information internally;

5. Other business related affairs.

5.Language：Ale to communicate and write in English or Mandarin.

BA/MS in Management, Communication, Technology Industry, preferably with a Marketing concentration or related major

At least 5 years of experience managing a team and has strong leadership skills

At least 7 years of working experience in marketing strategy or related field

Leading the marketing communications and liaising with relevant stakeholders

Managing product growth and improvement related to marketing to support business performance, e.g: personalization, automation, discoverability

Managing all promo planning and promo results

Bachelor's Degree from a reputable university from any major discipline, preferably Management, Communication, Business, or Engineering

At least 1 year of experience in sales/business/product marketing in financial services/technology/FMCG industry

Outspoken, good communication skill and data presentation both verbally and in writing

Responsible for marketing communications and/or promotions for Tokopedia Card, Insurance, and Bank Promotions

Partner with business team to define an effective promotion plan with efficient budget to ensure business target achievement

Ability to work as a part of a team, and build relationships with cross-functional team groups & division across all levels

Four or more years of work experience in product management

Oversee the development and management of real-time systems to record revenue and costs

Bachelor's degree from Computer Science/Information Technology, Engineering, Business Studies Management, or equivalent

Create detailed product requirement specifications for handover to the tech team

Strong business acumen, supply chain mindset and B2B product experience is a plus point

Experience managing technical software products from kick-off to ship

Extensive experience in treasury management, funding, or corporate finance within the fintech industry or related financial services sector.

Knowledge of regulatory frameworks related to funding and treasury management in the fintech sector.

Oversee day-to-day treasury operations, including cash management, payment processing, and bank account management.

Evaluate and implement treasury management systems and financial technology solutions to streamline treasury operations and enhance efficiency.

Bachelor's degree in finance, economics, accounting, or a related field. Master's degree or relevant certifications (e.g., CFA, CTP) is a plus.

Familiarity with treasury management systems and financial technology solutions.

Formulate processes and specifications to make IT system management suitable for OJK's requirements

More than 3 years of experience in Linux system operation management

Active, cheerful personality, good communication skills, strong ability to withstand pressure

Cheerful personality, strong communication skills

Responsible for ensuring the business continuity of the company's IT system, discovering and handling system failures in time

Responsible for the communication between technical team and outsourcing company to ensure the implementation of important matters

Formulate processes and specifications to make IT system management suitable for OJK's requirements

More than 3 years of experience in Linux system operation management

Active, cheerful personality, good communication skills, strong ability to withstand pressure

Cheerful personality, strong communication skills

Responsible for ensuring the business continuity of the company's IT system, discovering and handling system failures in time

Responsible for the communication between technical team and outsourcing company to ensure the implementation of important matters

Have good negotiation, communication, coordination, adaptability capabilities, teamwork skills, and resistance to pressure.

Responsible for the daily operational management of the team, performance improvement, and personnel management (including recruitment, training, and system improvement).

Compliance and quality inspection management, complaint monitoring. Team culture construction.

Skillset: Experienced in a collection at financial industry.

The core responsibility: Handling finance collection

Senior Collection Manager - Fintech

More than 3 years of CS experience (preferably as a team leader or manager)

Understanding and conscious of improving user experience, friendly, have good negotiation skills, patient, and polite.

Skillset: Experienced at handling customer service teams in a fintech company

Proficient in Excel, Word, PPT, and have good analytical skills.

Proficient in English (Mandarin is a plus).

Responsible for handling collection cases, creating SOPs, and completing case-handling SOPs.

At least 2 years of relevant experience in business development and marketing roles in the crypto industry

Knowledge of blockchain, crypto, and P2P payments is a must

Organized, meticulous and result-oriented, strong problem-solving & analytical skills

Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

Boost sales and contribute to our long term business goals by growing and establishing relationships with potential clients/agents/partners

Design and implement ongoing growth and marketing activities to engage, acquire and retain user pool and trading volume

Strong management skill and able to drive revenue and growth of the organization.

Support new programs and management initiatives.

Knowledge in PAYMENT GATEWAY/Finance-Technology/eCommerce an advantage.

Establish and manage a strong presence in the market and develop a strong relationships with banks, merchants and business partners.

Minimum 3 years experience in IT/eBusiness/payment gateway or eMarketing Industry.

Fast learner, good interpersonal and presentation skills.