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Customer Relationship Officer Jobs

Company

PT Fajar Gelora Inti
Address Kota Bekasi, Indonesia
Employment type FULL_TIME
Salary
Category Material Bangunan
Expires 2023-10-02
Posted at 8 months ago
Job Description
  • Conduct phone or in-person conversations with customers to provide product or service information, confirm orders or cancel accounts, or record complaint details.
  • Refer unresolved consumer complaints to other departments for further investigation.
  • Resolve customer service issues or bills by performing tasks such as refunding, adjusting bills, or replacing goods. Check to ensure that the changes made have resolved the consumer's issue.
  • Maintain records of consumer conversations and transactions, including details of questions, complaints, and comments; and include consumer decisions.
  • Contacting consumers in response to inquiries, notifying them of investigation results, or following up on consumer inquiries or complaints


Minimum Qualifications


  • Have a good communication skills
  • Willing to be placed in Cibitung - Bekasi / Jakarta Utara / Jakarta Pusat area
  • Minimum 1 (one) year of working experience in the related field is required for this position.
  • Good analytical thinking
  • Target Oriented, excellent communication, interpersonal, negotiation skill, problem-solving, detail oriented and presentation skill