Assistant Guest Support Manager

We are looking for a Assistant Guest Support Manager with knowledge of English.

We are a premium real estate management company “Farsight Villas & Hotels Management” Our main focus is marketing and full management of villas, hotels, guest houses and other real estate objects.

Tasks:

- Be always in touch during business hours (WhatsApp, CRM) with our clients,

- Promptly provide support for any issues that arise,

- Provide information and news support to customers,

- Anticipate and positively resolve any conflict situations,

- Increase customer loyalty with every communication,

-Communication with support services (for example, booking.com) on the Extranet,

-Making adjustments (such as changing dates or prices) on the Extranet, etc.,

Requirements:

- Knowledge of English language. Level from B2. (Knowledge of the Russian language will be a plus).

- High communication skills, competent written and oral speech

- Ability to find a common language with people of different psychotypes.

- High customer focus in solving all tasks.

- Ability to take responsibility.

- Ability to work with a large amount of information.

- Ability to multitask.

- Attention to detail and organizational skills.

- Strong time management skills and the ability to prioritize work.

- Ability to adapt to new systems/programs. Experience with Channel Manager, Project Management Softwares, OTAs is a plus.

️Conditions:

Remote work from anywhere in the world.

Legal and information support

Friendly team of professionals and mentoring system

Corporate bonuses

Trips to the world's best trainings and conferences in the fields of vacation rentals, public relations, luxury hospitality

Payment is possible in USDT

Salary: from 5,000,000 IDR

If you are interested, please do not send us your CV. Instead, we would prefer if you told us what you like about your work

Please fill the form https://forms.gle/1oZ5Bfns5kAL3FAM9