Guest Service Officer - Korean Speaking

Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Our Location:
Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means "beautiful hill".
About The Job
The Guest Service Officer is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests. Add personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Preferred Qualifications & Skills

• Strong computer skills, including a knowledge of Opera.
• Guest centricity and understanding the importance of guest’s preferences.
• Flexible schedule with the ability to work all types of shifts, weekends and holidays.
• Positive attitude, creativity, resourcefulness, detail-orientation, service-oriented mindset.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication and organization skills; reading, writing, and oral proficiency in the Korean and English language. Knowledge of other foreign languages is a plus.
• Previous experience from a Guest Service Officer of a 5* hotel or guest facing luxury environment is a plus.

Responsibilities

• The ability to interpret all departmental policies, procedures and standards.
• Work closely with Concierge & Porter Team to coordinate the efficient handling of guest luggage and follow up on guest requests.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. It includes Golden, Opera, FS Chat and phone system.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Resolves customer complaints and elevate to managers when necessary guestwill be in person and by phone. Resolves customer complaints and elevate to managers when necessary.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. The ability to quote and be familiar with room and rate availability for current and future dates. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Works harmoniously and professionally with co-workers and supervisors.
• The ability to handle safety deposit box requests, including distributing, giving access to and closing procedures.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
• The ability to maintain a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply and takes appropriate action to re-stocked by informing managers.
• Have thorough product knowledge to assist guest at all times.
• The ability to ensure adherence to all credit cards procedures in the Front Desk – PCI Compliant.
• The ability to handle hotel emergency procedures and situations with maturity and professionalism.
• Handle Check in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.

Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media:
https://www.fourseasons.com/jimbaranbay
Instagram: https://www.instagram.com/fsbali/
Twitter: https://twitter.com/fsbali
Facebook: https://www.facebook.com/FourSeasonsResortsBali
The vacancy applies for Indonesian National only.
Only short-listed applicants will be notified.