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Are you looking for a job that combines your financial expertise with your customer service skills? We are looking for a Payment Operations Specialist to join our team! You will be responsible for ensuring accurate and timely processing of payments, resolving customer inquiries, and providing excellent customer service. If you are a detail-oriented problem solver with a passion for helping customers, this is the job for you!
Overview Payment Operations Specialists are responsible for managing the day-to-day operations of payment processing systems. They ensure that payments are processed accurately and in a timely manner, and that all customer inquiries are handled efficiently. Payment Operations Specialists must have a strong understanding of payment processing systems and be able to troubleshoot any issues that may arise. Detailed Job Description Payment Operations Specialists are responsible for managing the day-to-day operations of payment processing systems. They must ensure that payments are processed accurately and in a timely manner, and that all customer inquiries are handled efficiently. Payment Operations Specialists must have a strong understanding of payment processing systems and be able to troubleshoot any issues that may arise. They must also be able to identify and implement process improvements to ensure the efficient and accurate processing of payments. Payment Operations Specialists must be able to work with a variety of stakeholders, including customers, vendors, and internal teams. They must be able to communicate effectively and provide timely updates on payment processing issues. Payment Operations Specialists must also be able to analyze data and identify trends in order to improve payment processing systems. Job Skills Required• Knowledge of payment processing systems and procedures
• Excellent problem-solving and troubleshooting skills
• Strong analytical and data analysis skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Ability to identify and implement process improvements
Job Qualifications
• Bachelor’s degree in Business Administration, Finance, or a related field
• At least two years of experience in payment operations
• Knowledge of payment processing systems and procedures
• Excellent problem-solving and troubleshooting skills
• Strong analytical and data analysis skills
• Excellent communication and customer service skills
Job Knowledge
• Knowledge of payment processing systems and procedures
• Knowledge of banking regulations and compliance
• Knowledge of accounting principles and practices
• Knowledge of customer service principles and practices
• Knowledge of data analysis and reporting tools
Job Experience
• At least two years of experience in payment operations
• Experience in customer service and/or banking
• Experience in data analysis and reporting
• Experience in process improvement
Job Responsibilities
• Manage the day-to-day operations of payment processing systems
• Ensure that payments are processed accurately and in a timely manner
• Handle customer inquiries efficiently
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