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Head Of Customer Management Jobs

Head Of Account Management | Beauty Commerce
By Alpha JWC Ventures At Jakarta Raya, Indonesia
Excellent leadership and team management skills, with a track record of building and motivating high-performing sales teams.
Strong understanding of the B2B sales process, including seller relationship management, revenue growth strategies, and brand diversification.
Proven experience in B2B sales leadership, preferably within the beauty industry or a related field.
Strong analytical and problem-solving abilities, with the capacity to analyze sales data, identify trends, and develop effective strategies.
Exceptional communication and negotiation skills, with the ability to build and maintain relationships with key stakeholders.
Strategic mindset, with the ability to think creatively and identify new opportunities to drive revenue growth.
Head Of Commercial Management Cu Id
By Ericsson At Area DKI Jakarta, Indonesia
Lead the commercial management team across the Customer Unit.
Orchestrate pre-sales commercial activities including stakeholder management and tactical preparations for negotiations
Pricing and pre- and post-sales contract management
Brings a strong experience along with credibility, integrity & seniority.
Has managed a team in a pre-sales function, and demonstrated ability to develop and encourage talent
Excellent orchestration, collaboration and facilitation skills, with an ability to include all voices, and drive strategy formulation and execution
Head Of Influencer Management
By Gushcloud Indonesia At Jakarta Selatan, Indonesia
Min. 5 years mid-level management experience in mainstream entertainment business (music and/or movie)
Existing relationship and network with talent management and independent talents.
Manage existing talent roster and executing their campaigns
Manage relationship with social media platform to ensure easy access and support for our talent roster
Location: Radio Dalam, South Jakarta
Lead Gushcloud’s talent unit (KOL, influencers, celebrities, & artist)
Head Of Finance, Customer Service
By Siemens Healthineers At Jakarta, Indonesia
Confident in leading change management activities and driving continuous improvement projects
You are skillful in analytical and articulating the analysis to stakeholders
You possess high levels of initiative, coordination and leadership skills.
Having ACA, CPA, ACCA, CIMA or similar qualifications (preferable but not essential)
Head of Finance, Customer Service Department
You will maintain clean books and records in accordance IFRS and company reporting guidelines.
Head Of Account Management
By RAENA At Jakarta Raya, Indonesia
Strong understanding of the B2B sales process, including seller relationship management, revenue growth strategies, and brand diversification.
Proven experience in B2B sales leadership, preferably within the beauty industry or a related field.
Familiarity with CRM software and sales analytics tools.
Head Of Transport Management
By Robert Walters At Area DKI Jakarta, Indonesia
About The Head Of Transport Management Role
Experience in both technology and operations, with a minimum of two years leading a team. Logistics experience is a bonus
Strong presentation and negotiation skills
Develop the company's overall transporter acquisition strategy by working closely with its leadership and sales team
Achieve the company's P&L goals through supply planning and productivity improvements
Set standards, processes, and execution plans for the company's transporter acquisition, pricing, and engagement teams
Head Of Commercial Management Cu Id
By Ericsson At Jakarta, Indonesia
Lead the commercial management team across the Customer Unit.
Orchestrate pre-sales commercial activities including stakeholder management and tactical preparations for negotiations
Pricing and pre- and post-sales contract management
Brings a strong experience along with credibility, integrity & seniority.
Has managed a team in a pre-sales function, and demonstrated ability to develop and encourage talent
Excellent orchestration, collaboration and facilitation skills, with an ability to include all voices, and drive strategy formulation and execution
Head Of Project Management
By WireHire At Area DKI Jakarta, Indonesia
Strong project management skills, including project planning, resource allocation, and risk management.
Coordinate project timelines, resource allocation, and budget management to ensure the successful execution of campaigns.
Continuously evaluate and optimize project management processes, tools, and workflows to enhance team productivity and client satisfaction.
Collaborate with clients to understand their business objectives, campaign requirements, and key performance indicators (KPIs).
Manage day-to-day campaign activities, ensuring the timely delivery of project milestones, assets, and reports.
Strong analytical and problem-solving abilities, with the capacity to analyze campaign data and provide actionable insights.
Head Of Analytic And Decision Management
By IFG Life At Jakarta Raya, Indonesia

If you’re looking for a career that will help you stand out, join IFG Life and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new ...

Head Of Talent Management
By Gushcloud Indonesia At Jakarta Selatan, Indonesia
Min. 5 years mid-level management experience in mainstream entertainment business (music and/or movie)
Existing relationship and network with talent management and independent talents.
Manage existing talent roster and executing their campaigns
Manage relationship with social media platform to ensure easy access and support for our talent roster
Location: Radio Dalam, South Jakarta
Develop client portfolio thru business development and increase revenue for each exclusive talents in Gushcloud’s roster
Head Of Customer Lifecycle
By Ralali.com - B2B Marketplace At Area DKI Jakarta, Indonesia
7+ years of professional experience in operational excellence, project management and 5+ years in leadership roles.
Designing strategy on customer life cycle management so that customers will engage with the company.
Identify customer segments for targeted marketing programs and plan customer offers and incentive programs to deliver ROI-positive results
Ability to multi-task, prioritize, and manage time effectively
Drive continued innovation in evolving marketing programs most effective at engaging the EMEA audience at scale
Forecast results from various tactics and advocate for resource prioritization
Head Of Customer Service Ea
By Siemens At Jakarta, Indonesia
Knowledge of LV/MV Switchgears, Protection & Automation is a must
Ensure of achievement of CS – EA Business / Financial Objective to support overall BU achievements
Ensures obeying regional laws and regulations.
Provides the necessary work environment, tools and processes to optimally deliver services to customers.
Acts as escalation instance for resolving issues with service delivery and internal units.
Sales background, Independent charge, team leader with P/L accountability
Head Of Contracts Management
By TRIPATRA At Tangerang Selatan, Indonesia
6. To support any change management / disputes with vendors, subcontractors, clients and partners from contractual
2. Minimum 15 years’ experience in project-based environment EPC or project-based environment
6. Good language skills (reading, speaking, writing) in Bahasa Indonesia and English
7. Prior knowledge of ERP system, especially in SAP-MM
8. Proven leadership skills in fast paced project environment
11. Good analytical and numbers processing skill to aid negotiation, estimation and benchmarking
Customer Marketing Head Jobs
By PT. Garudafood Putra Putri Jaya At Jakarta Raya, Indonesia
Manage Promotion Activities (Trade Marketing Bulletin: ATL & BTL).
Manage, Control, Approve (matrix approval) & Review Promotion Budget.
At least5 years of experience in Sales.
Have minimum3 years experience in Trade Marketing.
Having additional experience in Marketing will becompetitive advantage.
Having experience in handling specific brands will be better for this position.
Head Of Customer Relationship Management
By torch.id At Bandung, Indonesia
Strong leadership and management skills
Knowledge of customer relationship management software and tools
Develop and implement strategies to improve customer experience and satisfaction
Manage customer support teams and ensure timely resolution of customer issues
At least 7-10 years of experience in customer service, marketing, or sales
Excellent communication and interpersonal skills
Head Of Special Liability Managementjob Title Is “Head Of Special Liability Management”
By Indonesia Financial Group (IFG) At Area DKI Jakarta, Indonesia
Bertanggung jawab atas aktivitas di bawah ini:
Pendidikan minimum Sarjana (S1), diutamakan Pasca Sarjana (S2), diutamakan lulusan Ekonomi/Akuntansi/Manajemen;
Memiliki pengalaman kerja minimal 10 tahun pada perusahaan yang bergerak dibidang jasa keuangan atau konsultan;
Memiliki keinginan untuk bekerja dan berkembang;
Mampu bekerja di bawah tekanan; dan
Memiliki kemampuan komunikasi yang baik.
Regional Head Of Project Management
By Michael Page At Area DKI Jakarta, Indonesia
BEng degree in Engineering, BArch degree Architecture / built environment or BSc Construction Management discipline or a similar field.
15+ years previous work experience as a Senior Project Manager
Strong presentation and negotiating skills, and experience supervising, training and mentoring staff.
Knowledge of construction, engineering, procurement, industry standards and other project-related activities, their interfaces and interdependencies.
Proven ability to manage and lead teams to build collaboration and efficiency.
Demonstrated leadership experience and working with others.
Regional Head Of Project Management
By Michael Page At Jakarta, Indonesia
BEng degree in Engineering, BArch degree Architecture / built environment or BSc Construction Management discipline or a similar field.
15+ years previous work experience as a Senior Project Manager
Strong presentation and negotiating skills, and experience supervising, training and mentoring staff.
Knowledge of construction, engineering, procurement, industry standards and other project-related activities, their interfaces and interdependencies.
Proven ability to manage and lead teams to build collaboration and efficiency.
Demonstrated leadership experience and working with others.
Head Of Customer Lifecycle
By Ralali.com - B2B Marketplace At Jakarta, Indonesia
Designing strategy on customer life cycle management so that customers will engage with the company.
Identify customer segments for targeted marketing programs and plan customer offers and incentive programs to deliver ROI-positive results
Drive continued innovation in evolving marketing programs most effective at engaging the EMEA audience at scale
Forecast results from various tactics and advocate for resource prioritization
Head Of Strategic Performance Management
By PT Dian Swastatika Sentosa Tbk At Jakarta Raya, Indonesia
2. Minimum 15 years of related work experience in Finance, Corporate Planning or Strategic Performance Management
4. Working knowledge in balanced scorecard, performance management systems, and/or operations excellence tools
5. Experience in all aspects of financial accounting and knowledge of international accounting standards
1. Candidates should possess at minimum a bachelor’s degree in Finance/Accounting or equivalent
3. Previous exposure from an energy industry is an advantage
6. Certified Public Accountant (CPA) will be a plus point

Are you a customer-focused leader looking to make an impact? We are looking for an experienced Head of Customer Management to join our team and lead our customer service initiatives. You will be responsible for developing and implementing strategies to improve customer satisfaction, drive customer loyalty, and increase customer retention. If you have a passion for customer service and a proven track record of success, we want to hear from you!

Overview:

The Head of Customer Management is responsible for leading and managing the customer management team in order to ensure customer satisfaction and loyalty. This position is responsible for developing and executing strategies to improve customer experience, increase customer retention, and drive customer growth.

Detailed Job Description:

The Head of Customer Management is responsible for leading and managing the customer management team in order to ensure customer satisfaction and loyalty. This position is responsible for developing and executing strategies to improve customer experience, increase customer retention, and drive customer growth. The Head of Customer Management will be responsible for developing and implementing customer service policies and procedures, managing customer service staff, and providing customer service training. This position will also be responsible for monitoring customer feedback and developing strategies to address customer complaints and concerns.

What is Head Of Customer Management Job Skills Required?

• Excellent leadership and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to develop and implement customer service policies and procedures
• Ability to manage customer service staff
• Knowledge of customer service best practices
• Knowledge of customer service software and tools

What is Head Of Customer Management Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and tools

What is Head Of Customer Management Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service policies and procedures

What is Head Of Customer Management Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and tools

What is Head Of Customer Management Job Responsibilities?

• Develop and implement customer service policies and procedures
• Manage customer service staff
• Provide customer service training
• Monitor customer feedback
• Develop strategies to address customer complaints and concerns
• Develop and execute strategies to improve customer experience
• Increase customer retention and drive customer growth