Head Of Customer Service Ea

Role and responsibility:

• Provides the necessary work environment, tools and processes to optimally deliver services to customers.
• Ensures a proficient and capable Service workforce to conduct required service tasks in time and quality. Also promotes Sustainability & Digitalization portfolio within EA CS portfolio.
• Ensures obeying regional laws and regulations.
• Ensure of achievement of CS – EA Business / Financial Objective to support overall BU achievements
• Manages organization unit(s) assigned, and leads and/or coordinates dedicated management and staff. (Service Function : Sales, Tender & Proposal, Promotors, Order Execution)
• Acts as escalation instance for resolving issues with service delivery and internal units.
• Implements superior strategy and guidelines, and develops/defines functional specific policies, processes and/or methods for corporate, business or regional organization from a commercial and a technical point of view.

Requirements:

• Sales background, Independent charge, team leader with P/L accountability
• Portfolio includes; Digital retrofits, sustainable solutions, energy assessment
• Knowledge of LV/MV Switchgears, Protection & Automation is a must
• Served markets: Indonesia, ASEAN markets

At Siemens, we value diversity as the inclusion of and collaboration of different thinking, background, experience, expertise and individual qualities across all organization levels and dimensions. We encourage and support our employees to develop their personal skills and strengths, regardless of gender identity, nationality, age, religious beliefs etc... We believe diversity strengthens our innovative capacity, unleashes the potential of Siemens’ employees and thereby directly contributes to our business success.