User Operations Intern Jobs

Responsibilities
About Us:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us:
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team：
The Music User Operations team is working to create a comfortable and relevant experience within our music platform. As User Operations Intern, you'll be supporting the team to give our users the best journey in the platform.
Responsibilities:
Core User Group:
- Responsible for handling day-to-day core user groups on chat platforms, by blasting and replying chats, sharing survey/ questions.
- Support for content translation EN>ID & ID>EN for core user group needs.
- Support analyzing the insights and giving recommendations to relevant departments.
User Feedback:
- Support team to handle user feedback in In-App, Google Playstore, Apple Store.
- Support analyzing the insights and giving recommendations to relevant departments.
Others:
- Support User Ops team for adhoc task
Qualifications
Internship Timeline and Applications:
- This is a full-time internship position. Only candidates who can commit fulltime (5 days a week) will be shortlisted.
- The minimum internship duration is 3 months. The entire duration will not be more than 4 months.
- Priority will be given to candidates who can start in early/mid August.
- The internship is based in Jakarta. It is a hybrid work arrangement with 3 days in the office per week.
- Shortlisted candidates will receive an Internship Questionnaire via email. Please fill in the relevant information with time commitment and availability as accurate as possible.

Qualifications:
- Fluent in English & Bahasa Indonesia to work closely with local and regional stakeholders.
- Motivated and object-oriented self-starter.
- Proficiency in Excel
- Passionate about music & pop culture
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.