Support Volunteer [Cs] (Open For Students)

✦This is a free unique volunteer opportunity for students to volunteer with a British Tech Company in order to build real-world experience and skills toward a career as a Support CS.

About the Company

AtSkilledUp Life, we are passionate about:

• Building tech companies.
• Developing a global talent pool.

On the talent side, we want to solve the following problem once and for all:

• How do you get a job if you don’t have Experience?
• How do you get Experience if you don’t have a Job?

Every time you want to gain real Experience, we wantSkilledUp Lifeto be the first brand that comes to your mind. Achieving this is not a mean task. We want your help to realise our vision.

About the Opportunity

Our survival and growth depend on how delighted our customers are.It requires significant effort to make Volunteering work. It is impossible to achieve success without a strong support team. Your role is to provide support for prospective and existing Volunteers and Customers through online Tawk Chat service and built-in messaging.

We are looking for 3 additional Support Volunteers to provide 24/7 coverage. Support Volunteers help visitors to sign up for our service, improve their profiles and answer any questions regarding SkilledUp Life.

Our needs

• Fluent in English – both written and spoken.
• Excellent record keeping.
• Self-learner and ability to execute tasks without any supervision.
• Ability to maintain the highest level of professionalism.
• Undergraduate degree or similar education.
• Experience in customer service and/or support.
• Excellent communication skills.

Activities:

Working with our CEO and the Head of Support, your Volunteer role includes:

• Guide Volunteers through the process of creating SkilledUp Life Volunteer and Customer profiles.
• Reaching out to Community warmly and assisting them to complete their SkilledUp Life Profiles through chat and follow-up via in-built messaging.
• Help Volunteers apply for the Opportunities.
• Handle Tawk Chats from potential and existing Customers and Volunteers (Community).
• Help Companies publish Opportunities.
• Report any issues, concerns and complaints to the Head of Support.
• Improve FAQs.
• Guide companies through the process of creating SkilledUp Life Company Profiles and Subscribing to our Service.

Tools used:

• SkilledUp Life in-built messaging.
• Trello.
• Google Workspace.
• Tawk Chat.

You have significant freedom to evolve within your role. Challenge the existing systems and processes and continually improve them.

Acquired Skills

• Problem Solving:Learn how to respond to Volunteers and Customers, as well as prospects on all manner of requests regarding SkilledUp Life.
• Communication at different organisational levels.
• Process: Get a deeper understanding of the support process.
• Tools: Learn how to use customer support software tools effectively.

𝗗𝘂𝗿𝗮𝘁𝗶𝗼𝗻

– 3 months

– Part-time

– Remote

Endorsements

Once a satisfactory outcome is delivered, we will:

• Provide a testimonial against your profile on SkilledUp Life.
• Provide a testimonial for LinkedIn that can also be added to your CV/Resume.
• Provide a LinkedIn testimonial.
• Allow you to add SkilledUp Life Company Name to your LinkedIn Profile.

Disclaimer

This is a voluntary position, i.e. there is no direct financial compensation, a promise of future paid work or any taxable benefit in kind.

𝑨𝒃𝒐𝒖𝒕 𝑨𝒑𝒑𝒍𝒚𝒊𝒏𝒈:

Please note that if your Linkedin Application is accepted, you would need to apply through the SkilledUp Life platform (free). You will be guided through that process once your LinkedIn Application is processed.